- Report: #363625
Complaint Review: Fusion Holdings LLC - Bountiful, Utah
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Fusion Holdings LLC
145 South Main Street Suite B, Bountiful,, 84010 Utah, U.S.A.
Phone:
801-951-3869
Web:
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Fusion Holdings, Seiko Watches from ewatches.com: Refund Complaint from Fusion Holdings, LLC Bountiful Utah
Websites:
fusionholdings.com
ewatches.com
thetimezone.com
Company: Fusion Holdings, LLC
Address:
The Time Zone
145 South Main Street Suite B
Bountiful, UT 84010
Phone: (801) 951-3869
President & CEO: David A. Lindmeir
I purchased a Seiko perpetual calendar watch for $159.00 with FREE SHIPPING online from ewatches.com on July 23, 2008. Being a first time buyer to purchase a watch online, I did a little investigation (i.e. Better Business Bureau, BBB, online reviews, etc) of Fusion Holdings, LLC who owns ewatches.com and thetimezone.com and the company looked good.
When I received my $159.00 Seiko perpetual calendar watch, the watch was not ticking/working, which was DEFECTIVE. Due to the defected watch, I requested for the merchandise authorization (RMA) number and followed all their return policy procedures on the SAME DAY that I received the watch.
I did not receive the RMA after filing their online RMA request form and had to write (SHAD McCord at shad at thetimezone.com) and call them AGAIN to request for a RMA for the defective Seiko watch to return to them. After they received their defected watch, they wrote to me stating it will take FIVE (5) DAYS to refund to my credit card account, but nothing happened AFTER 5 days. So I had to write to them AGAIN, that I have not received my refund and one of their employee, RAYLENE (Raylene at thetimezone.com) writes back stating that their accountant is out of town and will SEE if she can do it (FYI: not like I've been waiting over week for my refund). So I wait patiently.
Finally, the accountant NIKI (niki at thetimezone.com) from The Time Zone writes back to me to let me know that I have been credited for the Seiko watch, which she breaks it down in her email that my purchase of the Seiko watch was $159.00 and MINUS SHIPPING cost, which I only get REFUNDED TOTAL of $151.05. WAIT, there must be a MISTAKE here when I first purchased the Seiko perpetual calendar watch it was $159.00 (FYI: checked my credit card account, charged $159.00 from Fusion Holdings, LLC) with FREE SHIPPING, which is stated all over their website and never being charged for ANY SHIPPING in the first place.
I double checked their return policy and wrote to them to explain that I should have been REFUNDED $159.00 of total value of the DEFECTIVE watch and there was NO shipping cost involved in the transaction. It has been almost TWO WEEKS and I still haven't heard from them. I think I've spent enough time dealing with this, so Fusion Holdings, LLC I hope you will understand you cannot FRAUD customers and get away with it. Here is a real customer that will never buy a watch online again. A company like you gives your industry a bad name.
Sincerely,
Unsatisfied First Time Customer
PS-bought my watch at a local Seiko dealer where I can SEE it to make sure it is working and not having to deal with waiting for a simple refund where most reputable businesses can do easily. Bought the watch locally and gave it as a birthday day gift and he loves it.
From their websites, they state the following but my experience has been anything but that:
eWatches.com Hassle Free Return Policy
The Time Zone has been named one of America's Top 75 Watch dealers by International Watch Magazine.
Seiko watches, Chronoswiss watches, Corum watches, Ebel watches, Elini watches, Longines watches, Oris watches, Raymond Weil watches, Ulysse-Nardin watches, Zenith watches, review on ewatches.com, review on thetimezone.com
Seikowatches
Seattle, Washington
U.S.A.
fusionholdings.com
ewatches.com
thetimezone.com
Company: Fusion Holdings, LLC
Address:
The Time Zone
145 South Main Street Suite B
Bountiful, UT 84010
Phone: (801) 951-3869
President & CEO: David A. Lindmeir
I purchased a Seiko perpetual calendar watch for $159.00 with FREE SHIPPING online from ewatches.com on July 23, 2008. Being a first time buyer to purchase a watch online, I did a little investigation (i.e. Better Business Bureau, BBB, online reviews, etc) of Fusion Holdings, LLC who owns ewatches.com and thetimezone.com and the company looked good.
When I received my $159.00 Seiko perpetual calendar watch, the watch was not ticking/working, which was DEFECTIVE. Due to the defected watch, I requested for the merchandise authorization (RMA) number and followed all their return policy procedures on the SAME DAY that I received the watch.
I did not receive the RMA after filing their online RMA request form and had to write (SHAD McCord at shad at thetimezone.com) and call them AGAIN to request for a RMA for the defective Seiko watch to return to them. After they received their defected watch, they wrote to me stating it will take FIVE (5) DAYS to refund to my credit card account, but nothing happened AFTER 5 days. So I had to write to them AGAIN, that I have not received my refund and one of their employee, RAYLENE (Raylene at thetimezone.com) writes back stating that their accountant is out of town and will SEE if she can do it (FYI: not like I've been waiting over week for my refund). So I wait patiently.
Finally, the accountant NIKI (niki at thetimezone.com) from The Time Zone writes back to me to let me know that I have been credited for the Seiko watch, which she breaks it down in her email that my purchase of the Seiko watch was $159.00 and MINUS SHIPPING cost, which I only get REFUNDED TOTAL of $151.05. WAIT, there must be a MISTAKE here when I first purchased the Seiko perpetual calendar watch it was $159.00 (FYI: checked my credit card account, charged $159.00 from Fusion Holdings, LLC) with FREE SHIPPING, which is stated all over their website and never being charged for ANY SHIPPING in the first place.
I double checked their return policy and wrote to them to explain that I should have been REFUNDED $159.00 of total value of the DEFECTIVE watch and there was NO shipping cost involved in the transaction. It has been almost TWO WEEKS and I still haven't heard from them. I think I've spent enough time dealing with this, so Fusion Holdings, LLC I hope you will understand you cannot FRAUD customers and get away with it. Here is a real customer that will never buy a watch online again. A company like you gives your industry a bad name.
Sincerely,
Unsatisfied First Time Customer
PS-bought my watch at a local Seiko dealer where I can SEE it to make sure it is working and not having to deal with waiting for a simple refund where most reputable businesses can do easily. Bought the watch locally and gave it as a birthday day gift and he loves it.
From their websites, they state the following but my experience has been anything but that:
eWatches.com Hassle Free Return Policy
The Time Zone has been named one of America's Top 75 Watch dealers by International Watch Magazine.
Seiko watches, Chronoswiss watches, Corum watches, Ebel watches, Elini watches, Longines watches, Oris watches, Raymond Weil watches, Ulysse-Nardin watches, Zenith watches, review on ewatches.com, review on thetimezone.com
Seikowatches
Seattle, Washington
U.S.A.
2 Updates & Rebuttals
Mike
Florida,United States of America
No problem with my order.
#2Consumer Comment
Sat, February 20, 2010
I ordered a watch from eWatches.com on 2/16/10 and the item arrived on 2/19/10, this was via USPS. The item was as advertised and in working order. Hopefully the previous complaint was an isolated incident.
Ewatches/thetimezone
Bountiful,Utah,
U.S.A.
Customer Service Error
#3REBUTTAL Owner of company
Fri, April 17, 2009
Dear Customer, It looks like we blew it here. Clearly you should not have been charged shipping on the refund and it sounds like we were slow in both corresponding with you and in refunding your money. I imagine that this was frustrating and given, that it was your first time internet buying experience, probably a bit unnerving as well. For this poor experience, you have my sincerest apologies. Feel free contact me directly at 866-799-2824 and I will do what I can to make it right, please ask for David wrt Ripoff Report. I also want you to know that this is not the typical experience with our company. I say that with confidence, because if it were, there would be far more complaints. In any given month we make thousands of watch buyers happy with brand new, factory fresh watches. On occasion, a new watch will be delivered to us from the manufacturer that is defective. We catch the vast majority of these through our own inspections, but clearly we missed something on your watch. Kindest Regards, David Lindmeir
