Tammy
Carrollton,#2Author of original report
Mon, February 20, 2006
Dear Dave; I DID follow the refund instructions and sent the copies of the declined documents, along with my letter requesting refund with my signature as stated in the REFUND POLICY. How come you did not receive them? Is the company not in California as listed? I sent these documents to an address which FedEx shows as a California residence. Funny why would FedEx relay it delivered to a "Residence Address"? They have no reason to lie; they have no clue to who you are. Why are you writing me from Dallas? Do I need to locate a Dallas address and send these documents to the Dallas, Texas location for proof or is it your company does not abide by their own RETURN POLICY for their customers? In your email and refund information that was sent to me regarding how to get refunds, I followed this letter exactly since I had a bad feeling about the company. (By the way it is not illegal to dispute a non-reputable company. I checked with my attorney). Two of the loan companies would not accept my application because I was out of their state to loan money and one instantly declined my application immediately after I had filled out the form and sent it in. The last three I did get decline letters to and yes your company has all documentation. If I have to supply them to you, please let me know. Obviously, the two companies are not communicating with each other. Oh, by the way the number you have listed here on the website is wrong, when I dial the number it rings to my cell phone. What's up with that? I am emailing the BBB with this same letter after I send this on to Ripoff report. You are truly scamming individuals and must not want to be located for the phone number listed to ring back to me or it could be ringing back to the individual who is reporting you. Oh, I'm sure that all persons who have submitted to your company were sent the same email regarding the same SIX Lenders. It's probably a template you have set up. Respectfully
Dave
Dallas,#3UPDATE Employee
Sat, February 18, 2006
IF a person expects for us to issue a refund because they were denied by a lender, we need to see a copy of the decline notice. EACH decline notice, not just one or two. Those customers who do not send in all required notices are not issued a refund. The policy is very simple to follow. PS. Our address is NOT a residence. It is a place of business.