- Report: #1428676
Complaint Review: G-Star Raw - other other
Reported By:
Noleen -
Cape Town, Western Cape, South Africa
Submitted:
Updated:
-
Author Confirmed
Why?
G-Star Raw
other, other, Netherlands
Web:
https://www.g-star.com/en_za
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
G-Star Raw Failed to delivery order since December 2017 other other
My husband and I placed an order online on 31 December 2017. To date, no order has been received, we have sent countless emails to the South African support contact email address, all responses are very vague and basically automated. The latest response was that my order was delivered, when checking the email and contacting fedex, this was a different customers order number. I have never received such pathetic service from anyone, let alone a well established brand such as G-star. When my order was complete, the delivery period was stipulated to be between 7-10 days, as the parcel is coming from the Netherlands. One month on..and nothing...not even a reasonable response.
I was advised that
- The South African management has been made aware and is waiting for the conclusion of the issue in order to review my case and provide me with proper compensation.
- My case is now monitored continuously in order to be able to provide answers to my questions and provide me with further updates
- My track and trace page https://www.supaswift.com/fx/tabid/94/waybill/907618684003611/Default.aspx is not updated as it should be and the logistics department will fix this
- I will receive an update every 24 working hours
None of the above has happened. I was sent a R1000 gift voucher for online purchasing, which I redeemed on 2 February. The voucher in itself doesn't alleviate my issue, it in fact makes it worse as I now have two open orders, 2100005552 and 2100009470 and not a single item to show for it. Your Facebook page is flooded with people complaining, clearly no one knows what they doing, as long as you have the customers money right! If you had given me a voucher to redeem at one of your stores, then make would make a lot more sense... I can actually physically collect items, but you prefer that your customers wait for months.. .disgusting. None of you know the meaning of customer service, as long as you get paid from the money I used to purchased items that by the looks of it I will never receive!!!!!
