- Report: #1349764
Complaint Review: Gadgets Experience - Hicksville New York
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Author Confirmed
Why?
Gadgets Experience
428 Broadway Mall Hicksville, 11801 New York, USA
Phone:
15169340300
Web:
www.thegadgetexperience.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Gadgets Experience Gadget Experience terrible return policy Hicksville New York
I ordered 2 items from their website. I got an error message. I tried again and got an error message.I could not finish the order.I did not get a confirmation that I had purchased the items. It was after hours,so I could not find out what to do.
I then ordered the items from another website. The next day I got a confirmation for the order. I tried to cancel it,but it would not allow it.
I sent 2 emails and made 2 calls to them to explain the problem. Twice I called, and they had just stepped out of the office. They did not return my calls.
I eventually got an email telling me how to return it, and that I had to pay shipping back and they would also deduct shipping .
I spent $33.98 for the untouched items, $9.95 to ship the items back.They just refunded me $13.59. It just cost me $30.34 for absolutely nothing.
I thought I was ordering from Walmart did not understand that it was a third party or I never would have ordered from them.
It was not my fault that I got error messages and no confirmation. Other orders I placed from other companies showed me the completed order and a confirmation immediately.
I am most unhappy, and think they did me wrong. There is no reason to charge me $20.39 more.
Since this happened to me, I see that there was another complaint. That person said that their transaction did not go through, then they were overcharged. I only wished I had seen the other complaint, but I did not even understand that I was not ordering from Walmart.
I hope this complaint keeps someone else from getting ripped off. I could understand part of the charge, if I completed the order and then just decided that I did not want the items.
