- Report: #1260884
Complaint Review: Gainsaver - Internet
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Author Not Confirmed
Why?
Gainsaver
Internet, USA
Web:
gainsaver.com
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Gainsaver Gainsaver.com Trying to steal money, OUTRIGHT. Internet
Gainsaver -
Why this company has not been shut down yet is a mystery. DO NOT BUY OR SELL with this company under ANY circumstances! Why? In addition to the many, many other sad stories available on the internet, read this:
I own a small animation school called Rocky Mountain Animation Labs. In June of 2015, I needed to purchase 8 2013 imacs. I researched prices, and settled on Gainsaver. But something seemed odd in the transaction - they offered a 5% discount for "cash", so I wrote a check, scanned it, and sent it to them. They said it could take up to 3 days for the check to clear, but it cleared RIGHT AWAY. This seemed odd to me, so I started researching the company (as you are doing right now if you're reading this). I realized that the prices were "too good to be true", and that the company was shady. I cancelled the order the next day.
This is where the fun begins - if you want to call it that.
Gainsaver said it was "fine" to cancel the order. They said it could take up to 30 days to process the refund. Seemed like a long time, but I was fine with it, although we are talking about almost $4,500, which for a small company like mine is quite a chunk of money.
30 days pass - no refund check. I begin calling and using their "online" system to inquire about the refund. They either don't respond, or say the refund is still being processed.
I keep checking my mailbox - no check. Every one or two weeks I'm calling. 3 MONTHS PASS. I report them to the Better Business Bureau. THEN they respond with "check is in the mail". But no check arrives.
At this point I'm pissed. I suggest someone will come to the office to collect the refund. Still no check.
I give them 24 hours to put the refund into my Paypal account. No deal. Then, 3 days later, they have someone call me who says "we will put the money into your paypal account". Great! I give them the info, but then the guy says "we have to charge you a 20% restocking fee. Send us an email agreeing to this, and when we get it, we will transfer your refund into your paypal account". Obviously, this is total BS. No way am I agreeing to this. The dude hangs up on me.
I continue to send emails. Magically, the refund arrives in my Paypal account - 98 days after the original transaction. I think it's over. BUT WAIT:
Today, 103 days after the original purchase, they sent a "dispute" to Paypal, withholding the money!!!!
At this point I'm hoping Paypal will do the right thing, since I've already transferred the money back into the company bank account, but BE WARNED.
THESE PEOPLE ARE THIEVES. Plain and simple. They should be arrested, their site should be shut down. NEVER, UNDER ANY CIRCUMSTANCES buy or sell with them. Period.
