- Report: #848229
Complaint Review: GameTag - Internet Internet
Reported By:
Daniel -
Colorado Springs, Colorado, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
GameTag
Internet, Internet, United States of America
Phone:
Web:
Gametag.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
GameTag GameTag is the worst experience selling an account I have ever had Internet, Internet
I am furious with GameTag. Here is the timeline of what happened.
Saturday February 18th: Receive a quote from GameTag for $242.56 for my SWTOR account. GameTag confirms submission.
Tuesday February 21st: GameTag took control of my SWTOR account. Receive an email from GameTag that says:
Greetings,
Thank you for your account submission with our company. We are pleased to inform you that your submission has been pre approved. In order to proceed, please follow the instructions below so we send to the correct payment address.
Friday February 24th: I hear nothing for 4 days. Finally after sending an email EVERYDAY that week, I receive this:
Greetings,
Thank you for your submission. We apologize for the wait and greatly appreciate your patience and continued support.
What is the status on my order?
Your order was moved to "pending" status which means that an agent will be reviewing and completing your submission shortly. Please remain patient while an agent completes your order. No more work is required on your end.
If you have any additional questions, feel free to contact us at anytime or visit our frequently asked questions (FAQ) page on our website which contains over 800+ commonly asked questions.
All of us here thank you for your continued support, and wish you a safe journey in game!
My account status had been Assigned to Agent for 4 days. They didnt even send me an email that related to my situation, just a blanket email reply. I was feeling very appreciated at this point.
Monday February 27th: After sending two more emails to GameTag on the 24th and 26th of February (with no reply again), I then receive this email:
Greetings,
Thank you for your account submission. We apologize for the wait and greatly appreciate your patience and continued support. This e-mail is to provide you an update on your account submission and payment status.
Quote Adjustment
Based on the information you have provided, it appears our system experienced an error in pricing and the correct estimate is $66.00 USD for this account which is the CORRECT PRICE after our manual individual reviews. Please note that this offer is non negotiable at this time and will be valid for 48 hours.
Immediately I responded with a counter offer for $100 and if they did not accept return my account. I receive this email on March 3rd:
Greetings,
Thank you for your submission. We apologize for the wait and greatly appreciate your patience and continued support.
What is the status on my order?
You have requested for this account submission to be cancelled and/or we didn't hear back from you on your payment information so we are required under our agreement to cancel and return your account information.
They didnt even bother to reply to the counter offer. So here is a basic rundown of the whole situation.
First they gave me a quote. 4 days later, they took control of my account, send me an email telling me that they pre-approved me, and then asked for verification for payment. After trying to get ahold of someone for 4 days, I finally received an email that my account was assigned to an agent and would be finished soon (it had already been assigned to an agent for 4 days).
Three days later, they send me another email telling me "it appears our system experienced an error in pricing", and quoted me $166 less. Keep in mind they had control of my account for 6 days already at that point. Finally my account information was returned 11 DAYS after they took control of it. I will NEVER deal with GameTag again. You cannot get anyone to return your email within 72 hours. I sold my wow account to another company before, and the process took 2 hours to get paid. There were no "errors" in the system.
I would NEVER recommend anyone to sell an account to this company.
Saturday February 18th: Receive a quote from GameTag for $242.56 for my SWTOR account. GameTag confirms submission.
Tuesday February 21st: GameTag took control of my SWTOR account. Receive an email from GameTag that says:
Greetings,
Thank you for your account submission with our company. We are pleased to inform you that your submission has been pre approved. In order to proceed, please follow the instructions below so we send to the correct payment address.
Friday February 24th: I hear nothing for 4 days. Finally after sending an email EVERYDAY that week, I receive this:
Greetings,
Thank you for your submission. We apologize for the wait and greatly appreciate your patience and continued support.
What is the status on my order?
Your order was moved to "pending" status which means that an agent will be reviewing and completing your submission shortly. Please remain patient while an agent completes your order. No more work is required on your end.
If you have any additional questions, feel free to contact us at anytime or visit our frequently asked questions (FAQ) page on our website which contains over 800+ commonly asked questions.
All of us here thank you for your continued support, and wish you a safe journey in game!
My account status had been Assigned to Agent for 4 days. They didnt even send me an email that related to my situation, just a blanket email reply. I was feeling very appreciated at this point.
Monday February 27th: After sending two more emails to GameTag on the 24th and 26th of February (with no reply again), I then receive this email:
Greetings,
Thank you for your account submission. We apologize for the wait and greatly appreciate your patience and continued support. This e-mail is to provide you an update on your account submission and payment status.
Quote Adjustment
Based on the information you have provided, it appears our system experienced an error in pricing and the correct estimate is $66.00 USD for this account which is the CORRECT PRICE after our manual individual reviews. Please note that this offer is non negotiable at this time and will be valid for 48 hours.
Immediately I responded with a counter offer for $100 and if they did not accept return my account. I receive this email on March 3rd:
Greetings,
Thank you for your submission. We apologize for the wait and greatly appreciate your patience and continued support.
What is the status on my order?
You have requested for this account submission to be cancelled and/or we didn't hear back from you on your payment information so we are required under our agreement to cancel and return your account information.
They didnt even bother to reply to the counter offer. So here is a basic rundown of the whole situation.
First they gave me a quote. 4 days later, they took control of my account, send me an email telling me that they pre-approved me, and then asked for verification for payment. After trying to get ahold of someone for 4 days, I finally received an email that my account was assigned to an agent and would be finished soon (it had already been assigned to an agent for 4 days).
Three days later, they send me another email telling me "it appears our system experienced an error in pricing", and quoted me $166 less. Keep in mind they had control of my account for 6 days already at that point. Finally my account information was returned 11 DAYS after they took control of it. I will NEVER deal with GameTag again. You cannot get anyone to return your email within 72 hours. I sold my wow account to another company before, and the process took 2 hours to get paid. There were no "errors" in the system.
I would NEVER recommend anyone to sell an account to this company.
1 Updates & Rebuttals
Daniel
Colorado Springs,Colorado,
USA
Gave them another shot, everything went PERFECT!
#2Author of original report
Mon, March 26, 2012
Wanted to update this report:
After speaking my frustrations about this company, one of their agents contacted me after I posted on their facebook wall. They had told me that several e-mails had been sent to me and that the reason for the delay was that they needed confirmation from me as I had listed 20 million gold when it was really 200,000 which is why the price changed. However, after searching in my inbox I noticed my e-mails went undelivered so it appears this was the issue in why they didn't pay me.
I decided to give them another shot! This time, they did everything absolutely perfect and they checked my information immediately and paid me within a hour later.
Was almost to good so I had my friend submit his account as well that same evening and sure enough by morning they had already paid him and completed his submission.
I would recommend anyone to sell an account to this company.
