- Report: #646912
Complaint Review: Gamewar.com - Internet
Reported By:
kmaverick101 -
Hurlburt Field, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Gamewar.com
Internet, United States of America
Phone:
Web:
www.gamewar.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Gamewar.com Gamepal.com Bought from them and got no response besides a verification request, Internet
Ordered an account from them and have had 0 contact from the company, besides charging me of course going to begin working on a chargeback
3 Updates & Rebuttals
Customer Support
United States of AmericaResolved Case - Order Was Delivered Less Than 24 Hours After You Paid
#2UPDATE Employee
Thu, September 29, 2011
Ken,
Thank you for your reply.
- During the duration of your last order, we sent 7 different e-mails to you with information about your order status as well as automated e-mails.
- Each time you create a new e-mail, a canned response will happen. In order to avoid canned responses, please refrain from creating a new e-mail but reply back to the same e-mail we replied back to you from.
- After receiving complaints that you had not received your product yet, we resent it to you again manually.
We also offer 6 ways for you to contact which you can always try to do instead of e-mailing our e-mail support which has hundreds of inquiries each day.
http://www.gamewar.com/gamewar-contact.php
kmaverick101
Hurlburt Field,Florida,
United States of America
Sorta...
#3Author of original report
Tue, September 20, 2011
First ill say that yes I did recieve my account within a "reasonable" time frame.
I apologize to the company for not posting this sooner.
That being said i went ahead and posted another order from them just because it was cheap and what the h**l why not. And again the same awful customer service its impossible to actually get a hold of someone from this company. instead of that you get a massive amount of auto response emails. So far i have gotten 13 one that was slightly different i think it was a canned response that someone manually sent.
All in all I would definetly not recommend this site to anyone they are an amazing model for how to avoid providing real customer service on the internet
Thanks
Ken "Grubo"
Customer Support
United States of AmericaResolved Case - Order Was Delivered Less Than 24 Hours After You Paid
#4UPDATE Employee
Tue, September 13, 2011
This message is for Ken Grubo,
Timeline of Events
- Warhammer Online Accounts can take up to 48 hours to deliver
- You placed an order with our website at 3:28 PM PST for the amount of $87.01
- You were then verified at 4:39 PM PST
- On the same day, you opened up this dispute on ripoffreport. On this dispute you mentioned you are in the process of opening up a chargeback. However, our system is setup so we won't settle the charge until you deliver so it's impossible to complete this process on your end. During this time, you mentioned nothing of wanting a refund nor of posting this complaint. You simply filed it in less than 9 hours after you paid without us knowing.
- Meanwhile, your order was delivered the next day at 11:01 AM EST.
- Your order was completed and we'd appreciate you following up and informing everyone this was resolved.
