Complaint Review: Garn Restoration - Charlotte Michigan

My name is jason,

I did sub conc=tract work for ryan garn at garn restoration and he blatantly screwed me over. We did drywall work for him in 3 houses and he received the money from the homeowners and did not pay me. He did this knowing he was screwing me over. 

At the moment ryan garn owes me $25,000.00 and has just shut his doors. While he shut his doors his partner Scott has started the same business with Ryans involvement. Ryans wife has started a business too, with ryans involvement. Ryan is a scam artist and half his guuys had no idea what they were doing. 

For instance at the Dicker and Deal job we did for them, Thank you Stacey for manning up and paying us, they didnt know how to install the flooring so Stacey the owner called Ryan to fix it and Ryan told him to screw off not his problem anymore. The owner than had to reinstall the floor on his dime. The flooring was so bad it didnt last a season and was coming up. 

My main point is Ryan is a crook and we need to get his name out there so he cant continue doing this. I have a list of contractors he owes money to and just doesnt care. The other problem is I have liens on the projects so sooner or later the homeowner is going to have to pay me. WATCH OUT FOR RYAN GARN 

GARN RESTORATION from CHARLOTTE MICHIGAN!!!!!

I recently sent a letter and email to Garn.  I said, now that we have had time to cool off, how bout we talk.  I sent them copies of the letters that they sent to me.  It showed things that they promised me.  So I asked for compensation for the things they promised and did not do.  Then I also asked for a copy of my bill, and warranty information.  Guess what.  Never herd from then.

GARN is a HORRIBLE company!!!  But they will get theirs!  Companies like these dont stay in business.  Plus, I have allready told so many people.  They are loosing alot of business.

So after updating my post, Mr. Garn from Garn Restoration figured out who I was.  He then contacted me and wanted to do anything "within reason" to get me satisfied and to remove my posting from this site.

So I agreed to meet with Mr. Garn at the house with my brother.  My brother is the one currently living in the houst that needs repair.  I wanted Mr. Garn and my brother to be able to meet and corrdinate schedules.

We walked through the house and pointed out areas of concern.  Mr. Garn showed much displeasure with the work of his employees.  He also said that I was not being unreasonable at all.   I did not want to deal with Mr. Garns company for to long.  This issue has been almost a year.  So I showed him alot of things that needed to be repaired but told him that he only had to do the "important" things.  I just wanted this to be over with!!  Mr. Garn found faults in the project that I had not even noticed!!!  Which I thought was very nice of him to point out.

My brother and Mr. Garn coordinated there schedules and said the work would be done in a "few" days.  A few days went by and Garn had done some work on the house.  Then they told my brother that they were done.  Not half of the work had been done so we called Mr. Garn and asked him, how can you be done?  He said, "We are not done until I say we are done and when you are pleased".  So Mr. Garn came over, saw the work was not done, ordered his men to come back and fix the issue.  A "few more days" go by.  We tell Garn that we are not satisfied with the work, but that clearly they can't do a good job.  So we just want them to leave.  Mr. Garn said Ok, and told us that Lowes, would be out to fix the carpet next week since Garn had sub contracted it out.  Lowes never showed up.  Wanting the carpet to be done, I contacted Mr. Garn and asked him where is Lowes?  Days went by with no response.  I contacted him again.  He then tells me that he will get in contact with Lowes.  A few days go by and Lowes shows up.  Luckily I was there because Mr. Garn nor Lowes ever contacted us to tell us they were coming.  Lowes fixes the carpet, somewhat, and leaves.

While all this is happening, Mr. Garn NEVER contacts me nor my brother to make sure Lowes has contacted me or to try to make me think that Garn Restoration has any Business Skills or Customer service!

I would also like to point out one issue that occured that really struck me.  The windows in my house had never been sealed correctly.  So Mr. Garn ordered his team to fix this.  When Mr. Garn came out to inspect the house after all work was done, HE noticed that his team had sealed my window shut!!  Thats right.  A professional contractor has people working for him that instead of sealing around a window, so air does not come in, they seal it shut so it can NEVER can be opened!!!  Of course Mr. Garn had someone come over and fix this.

I would like to say thank you Mr. Garn for showing me how incompetant your company is!  Also thank you for showing me how incompetant your employees are.

Mr. Garn  begged my brother to take my report off this site becuase his business was hurting.  Well, I hope this puts them under!!!!

Legal action is still being decided on...  I just cant decide if I want to ever see their lying faces again!!!!

Dear Mr. Garn,

As the owner of Garn Restoration, I am sure that you are more than clear on the facts of the case which I detailed in my complaint.  If you need it made simplier, How is this:

1 You were contracted to repair the home mentioned, yet you were unable to finish the job with out a $20,000 advance.  Somehow my parents signatures ( they are the owners of the home) and my signature appeared on the check without us ever seeing it.

2 Your representatives gave me a figure on what would be saved in the repair of the home by changing several items ( drywall instead of plaster, sliding glass door instead of french doors, etc).  When the figure was reviewed by me and the Insurance Agent it was discovered that you had significantly under valued the amount of savings.  I find it interesting that a Company as Knowledgeable as you claim to be could be so far off on the values that your representatives quoted.

3 Your representatives at our initial meeting indicated that the work would take 6 to 8 week to complete, yet we are approaching the one year anniversey of the fire and the work is yet to be completed.

4 Durring your companys attept to finish the job, I found numerous occasions where I discovered your company was not doing the work they were contracted to do.  Only after it was called to Garn's attention did Garn make a feable attempt to try to complete it.

5 At what Garn consided the end of the project, I was asked for a punch list of items that still needed to be completed or were in poor condition.  You were given the list and after several weeks of waiting nothing was done.  At the same time Garn was demanding payment for the project even though it was not complete.  The demands included threats by representatives of your company as well as having one representative agree to the process of completion of the project only to be followed minutes later by a threatening phone call by another representative of your company.

6 After several weeks of promises unkept, a representative of your company signed an agrement to complete a new and shortened punch list which included a promise by your company to complete the list within three business days.  We even agreed to have an independent third party review the list and the repairs in order to get the job done.  At the end of 5 not 3 days, the list was not even close to being completed.

7 Finally it is still a mystery to me how a check issued by the Insurance Company, signed by the home owners and given to a representative of your company to be  turned over to the Mortgage company never made it there.  Somehow the check found its way to your bank account without being signed by the mortgage company, even though the mortgage company was listed on the check as a payee.

So Mr. Garn, since you seem to be confused by my previous letter, I hope this clears it up and perhaps you will reevaluate your company, because apparently they are not doing the quality of work that you apparently think they are.

Signed
The guy who just left Terry a message :)  Lets see if he calls me back to fix a totally different issue.

After reading about 2/3 of this complaint, I couldn't even figure out what the alleged customer (?) is complaining about.  Is the complainer the owner, the tennant, the prospective buyer, or the child of the owner, or is he/she even informed about this job.  If the readers of this can make any sense of the complaint then please let us know.

We are also victims of Garn Restoration (see our story on Ripoffreport.com).  We had to hire an attorney to handle our fiasco, for lack of a better term, with Garn Restoration.  May I suggest that you file complaints with the Better Business Bureau, and at the state and county level.  I will be happy to provide the information privately on who we filed complaints with at the state and county level.  Your complaint should also be filed with the proper authorities, as these type of experiences give alot of contractors a bad name.

Good luck!