Jaclyn
Linden,#2UPDATE Employee ..inside information
Fri, October 10, 2014
In all truthfulness, the man who posted the above comment dealt with a very bad salesperson on our end, which is completely our fault. The salesman who had dealt with this customer was definitely a "bad apple" within our company. He had gotten arrested for fraud and had dealt with our beloved customers very unfairly. Unfortunately, the above customer had to deal with this man.
However, the customer did owe us a pretty severe debt. He tried to accuse our entire company for this one man's mistakes. We dealt with the salesman and tried to repair any problems with the customers he had dealt with. After we spoke with this particular customer, he refused to pay his balance, even after offering him many different ways in which he could pay down his debt. After speaking with us he wrote up this report and used it as "leverage" against us. He had told us that we either forgive his debt or he posts the negative comments. We of course could not just forgive such a high debt so we had to let him post whatever he wanted too.
Although this particular situation ending up being a mess and affected the way people view our company, we want our current and future customers to understand that we changed the ways we go about hiring salesmen. We now require background checks for all salesmen and we constantly look into customer relations issues. We also implemented many types of payment plans to help our customers pay their balances.