- Report: #1447419
Complaint Review: GATORSTEP - Knoxville Tennessee
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GATORSTEP
11270 Threadstone Knoxville, 37932 Tennessee, United States
Phone:
806 603 5246
Web:
gatorstep.com
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GATORSTEP Mike Weatherly Wasted my time, effort and money Knoxville Tennessee
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I ordered and paid for a do it yourself template kit on December 19, 2017 to install flooring in my boat . Gator step has taken my templates that took 3 hours to make and have cut final templates completely wrong 4 to 5 different times. Ive literally had to make 5 trips to the marina to test fit only to be disapointed 5 times when they were wrong AGAIN.
Finally in February they had a manager "Mike"get involved to solve the issues and get me the product to finish my floor. He even came to my boat and measured it personally and assured me he would get me the product and it would fit correctly. It has been 4 months and all I have are more templates that are wrong and numerous broken promise. Ive been promised free installation, discounted pricing etc etc .
However after months and months I have no products, no responses and no flooring. Complete waist of time and effort.
Worst experience I have ever had with a product and service.
They are incapable of providing the product and service they are selling.
