David
Surrey,#2General Comment
Thu, October 25, 2018
i came accross these postings about Simon and his former company and was immediately concerned as this did not fit the Simon i have gotten to know since he replaced the gas furnace for my girlfriend Earlier this year. His price came in at $2,000 lower than a friend of a family member who claimed to have a connection with a local supplier. I was impressed with the speed in which they were able to do the job which included removal of the old furnace and installation of the new furnace.
Earlier this week the hot water heater started to leak. The son in law being a plumber determined the tank needed to be replaced. Fortunately it still had a year on the warranty. I spoke with the original installer. He wanted to charge $400 plus a warranty admin fee and taxes. The son in law was too busy to get on this right away so I gave Simon a call. I was going to call him anyways as there was a strange noise coming from the attic where Simon had installed venting piping for the furnace. Since he was coming out to check on that problem we discussed the hot water heater issue. He quoted me $250 to do the same job!
Simon was able to come over today with only two days notice and installed the HW tank. He also climbed up into the attic to see if he could identify the sound we periodically would hear. Of course the sound did not occur when he was there. The access to the attic was a very tight space I would have a problem getting into. Simon did so without any problem.
I spoke with Simon about this website and the negative reviews posted. He explained that they were posted by his former partner who has created fake profiles. I suggested he sue for slander and defamation. Simon has spoken to a lawyer who told him this is an American site and going after all involved may be tricky. Simon decided to let it go and move on. Certainly he was angered by all this but he has come to terms with the fact that he cannot control people who go out of their way to harm others. He said he is very busy and does not need any more work than what he has. His business is repeat and word of mouth by happy customers like myself. I have continued to send business his way simply because it is helping my friends and family.
I told Simon I wanted to go onto this site to post my response to these fake postings and share my own positive experiences with Simon and his company. He said to please let everyone know his new company name is FlameCo. Check the Better Business Bureau. You won't find fake postings there. David, Surrey, BC