- Report: #745114
Complaint Review: GE Appliances - Internet
Reported By:
Nancy -
Canton, Michigan, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
GE Appliances
4000 Buechel Bank Rd, Louisville, KY40218 Internet, United States of America
Phone:
Web:
www.geappliances.com
Categories:
Business Rating:
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GE Appliances GE Doesn't Stand Behind Their Appliances Internet
We do not recommend purchasing GE Applicances - especially GE's top end Monogram line! It's not possible to fully describe our frustrating experience with GE. But we suggest they stop using the slogan GE Cares when clearly GE Does Not Care...as evidenced by our experience and others we have
read about online. We'll make this as brief as possible 1) inaccurate information provided by their repair
center schedulers 2) incompetent tech who can't diagnose a simple problem and order the right parts 3) "Consumer" Advocates who should be renamed "GE Advocates" 4) "Consumer" Advocate Supervisor Starla who made it clear that GE doesn't stand behind appliances after they are out of warranty and could only provide solutions that required the consumer to be inconvenienced 5) no one else to speak with - why is GE management afraid to speak with their customers?
We now have black mold forming in our refrigerator - which will probably continue to get worse over the next four plus days due to the previous incompetent tech. But our "Consumer" Advocate was right behind the consumer by recommending the consumer clean up the black mold. Did we mention we will be without a refrigerator for a minimum of 4 more days? Wait - once again our "Consumer" advocate suggested the consumer should go out and find a refrigerator rental - thanks again for making it convenient for the consumer by recommending something else we would need to do ourselves even though their tech "expert" was the one at fault. Oh and we'll need to figure out how to take another day off of work because "expert" tech #1 claims there aren't enough consumers who want to schedule Saturday appointments!
We did everything right, we scheduled our repair with one of their "expert" techs, we waited for our appt, and we were willing to fully pay for the parts and labor. The next right thing we will do is replace our 6 year old $3000 Monogram refrigerator with a company who truly CARES. We're sure the competition will gladly take our business. While we're at it, we'll also replace our GE oven, microwave and dishwasher just so we don't have to live thru another experience of GE CARES.
read about online. We'll make this as brief as possible 1) inaccurate information provided by their repair
center schedulers 2) incompetent tech who can't diagnose a simple problem and order the right parts 3) "Consumer" Advocates who should be renamed "GE Advocates" 4) "Consumer" Advocate Supervisor Starla who made it clear that GE doesn't stand behind appliances after they are out of warranty and could only provide solutions that required the consumer to be inconvenienced 5) no one else to speak with - why is GE management afraid to speak with their customers?
We now have black mold forming in our refrigerator - which will probably continue to get worse over the next four plus days due to the previous incompetent tech. But our "Consumer" Advocate was right behind the consumer by recommending the consumer clean up the black mold. Did we mention we will be without a refrigerator for a minimum of 4 more days? Wait - once again our "Consumer" advocate suggested the consumer should go out and find a refrigerator rental - thanks again for making it convenient for the consumer by recommending something else we would need to do ourselves even though their tech "expert" was the one at fault. Oh and we'll need to figure out how to take another day off of work because "expert" tech #1 claims there aren't enough consumers who want to schedule Saturday appointments!
We did everything right, we scheduled our repair with one of their "expert" techs, we waited for our appt, and we were willing to fully pay for the parts and labor. The next right thing we will do is replace our 6 year old $3000 Monogram refrigerator with a company who truly CARES. We're sure the competition will gladly take our business. While we're at it, we'll also replace our GE oven, microwave and dishwasher just so we don't have to live thru another experience of GE CARES.
1 Updates & Rebuttals
Bobbie
Japser,Tennessee,
United States of America
Never use General electric
#2Consumer Comment
Fri, December 02, 2011
I am right there with you! My washing machine was a GE and it constantly had mold issues and they did nothing about it but tear it up and then would not replace my unit. I went eight weeks without a washing machine and they said go to a laundry mat. I tell every person I know about my experience and tell them not to ever use GE products.
