- Report: #376187
Complaint Review: Geek Squad Best Buy - New York New York
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Geek Squad Best Buy
44 St 5th Avenue New York, New York, U.S.A.
Phone:
212-808 0309
Web:
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Geek Squad Best Buy N No customer service, lies and deceipt New York City New York
I have had a terrible experience with this company. I brought my desktop into geek squad over 3 weeks ago. I was promised that the computer would be returned within 10-12 days. At day 9 I called the store to confirm my computer would be ready. Unfortantely they did not pick up the phone. I spent 5 hours over the next two days waiting on hold for them to pick up the phone both at geek squad and best buy. Finally when a rep picked up I was told I would be called back and never received a call back. After calling the geek squad directly at their main office I still had no luck. they couldn't get in touch with the 44 st store either. I have over 10 hours of my time wasted. when I dropped off my desktop i told them I had a quad card. they didn't ask for anything else and said it was fine. day 11 they say they need a cord from me. They said they would pick it up but never did. I spent over $40 in cabs to get service from them and to drop off the cord since nobody picks up the phone and I had to speak to them in person.
today I get a call from them saying they cannot complete the job and they need to send it off to their headquaters. Of course I asked them to return my computer.
Stay away from them. These are terrible people, with NO customer service, bad attitudes, long lines and no regards for their clients. For all you stock brokers and traders out there, although this is not a offical recommendation, I I would suggest taking this advice into your investment decisions in regards to your investments in best buy's stock.
Resonse1
New York, New York
U.S.A.
today I get a call from them saying they cannot complete the job and they need to send it off to their headquaters. Of course I asked them to return my computer.
Stay away from them. These are terrible people, with NO customer service, bad attitudes, long lines and no regards for their clients. For all you stock brokers and traders out there, although this is not a offical recommendation, I I would suggest taking this advice into your investment decisions in regards to your investments in best buy's stock.
Resonse1
New York, New York
U.S.A.
3 Updates & Rebuttals
Annoymost
Annoymost,New York,
U.S.A.
44st Store
#2Consumer Suggestion
Mon, September 29, 2008
529 W 44Th Street "That Store" Store 1028 44th St & 5th Avenue Also best buy store "stay away" from LIC Store:478 5001 Northern Blvd LIC 11101-1003 Rego Park Store:483 8801 Queens Blvd Elmhurst ny 11373 Lex Ave Store:835 1280 Lex Ave Ny Ny 10028 *No Customer Support* *Make you waste your times* *Attitude Problem* *Racist Employee* *Keep you on hold forever* *Untrained Tech Support* Same as Circuitcity do you researcher they both offer horrable and nightmare service wanna good retail place J&R 1 Park Row *Good customer service* *Helping the customer* Also Pc Richard Few store offer good service 35-18 Steinway Street 120 E 14th St This company help me when HP refuses to service and lied to me and since i got pc richard ext warranty they help me and replace my unit and gave me another 2 yrs free for my trouble will "circuitcity or best buy would do that" i dont think so
Annoymost
Annoymost,New York,
U.S.A.
44st Store
#3Consumer Suggestion
Mon, September 29, 2008
529 W 44Th Street "That Store" Store 1028 44th St & 5th Avenue Also best buy store "stay away" from LIC Store:478 5001 Northern Blvd LIC 11101-1003 Rego Park Store:483 8801 Queens Blvd Elmhurst ny 11373 Lex Ave Store:835 1280 Lex Ave Ny Ny 10028 *No Customer Support* *Make you waste your times* *Attitude Problem* *Racist Employee* *Keep you on hold forever* *Untrained Tech Support* Same as Circuitcity do you researcher they both offer horrable and nightmare service wanna good retail place J&R 1 Park Row *Good customer service* *Helping the customer* Also Pc Richard Few store offer good service 35-18 Steinway Street 120 E 14th St This company help me when HP refuses to service and lied to me and since i got pc richard ext warranty they help me and replace my unit and gave me another 2 yrs free for my trouble will "circuitcity or best buy would do that" i dont think so
Annoymost
Annoymost,New York,
U.S.A.
44st Store
#4Consumer Suggestion
Mon, September 29, 2008
529 W 44Th Street "That Store" Store 1028 44th St & 5th Avenue Also best buy store "stay away" from LIC Store:478 5001 Northern Blvd LIC 11101-1003 Rego Park Store:483 8801 Queens Blvd Elmhurst ny 11373 Lex Ave Store:835 1280 Lex Ave Ny Ny 10028 *No Customer Support* *Make you waste your times* *Attitude Problem* *Racist Employee* *Keep you on hold forever* *Untrained Tech Support* Same as Circuitcity do you researcher they both offer horrable and nightmare service wanna good retail place J&R 1 Park Row *Good customer service* *Helping the customer* Also Pc Richard Few store offer good service 35-18 Steinway Street 120 E 14th St This company help me when HP refuses to service and lied to me and since i got pc richard ext warranty they help me and replace my unit and gave me another 2 yrs free for my trouble will "circuitcity or best buy would do that" i dont think so
