- Report: #897056
Complaint Review: Gifts Forte - Internet
Reported By:
Bri -
Sacramento, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Gifts Forte
Internet, United States of America
Phone:
800-758-8412
Web:
www.giftsforte.com
Categories:
Business Rating:
(0)
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Gifts Forte Impressive Personalization Fruad, never ships order, Internet
I ordered just a couple of items from Gifts Forte aka Impressive Personalization on May 23rd and was charged that day. I received an email confirmation of my order that had a link to my order status on their website. I continued to check the link, but there was never a change in my status, the order never shipped.
On June 4th I chatted with someone named "Ed N" who informed me that my order did ship and should arrive by thursday or they would reship for free. Fine. Thursday arrives, no package. Can't say I was shocked at this point. I had tried calling the number on the site, but there is a lame answering machine message every time, so I had to use the chat. Ed was unable to provide me with any tracking information for the package.
It is now June 13th and no package. So I have contacted them again, of course via chat, there is no way to actually get a hold of a live person. I chatted with Carlos who very agreeably told me he would cancel my order and issue a refund. I informed him that I expected a refund in 48 hours or I would be contacting the authorities about this. I have kept my chat transcripts and will update if I do or do not receive a refund.
On June 4th I chatted with someone named "Ed N" who informed me that my order did ship and should arrive by thursday or they would reship for free. Fine. Thursday arrives, no package. Can't say I was shocked at this point. I had tried calling the number on the site, but there is a lame answering machine message every time, so I had to use the chat. Ed was unable to provide me with any tracking information for the package.
It is now June 13th and no package. So I have contacted them again, of course via chat, there is no way to actually get a hold of a live person. I chatted with Carlos who very agreeably told me he would cancel my order and issue a refund. I informed him that I expected a refund in 48 hours or I would be contacting the authorities about this. I have kept my chat transcripts and will update if I do or do not receive a refund.
2 Updates & Rebuttals
consumer
United States of AmericaHow did you get your refund???
#2General Comment
Wed, September 05, 2012
Hello,
My fianc is currently going thru the same dilemma and I would love to know how did you go about getting a refund?
My fianc placed an order over a month ago and have not received anything. My fianc is getting the same ole it's on the way and it will be sent in time.
Please help my fianc get her refund because we already have more than enough issues planning a wedding.
Any information you provide will be useful.
Thanks in advance!
Bri
Sacramento,California,
United States of America
Refund received
#3Author of original report
Thu, June 14, 2012
I received a refund within 24 hours of my request for one, after never receiving the products.
