Complaint Review: Gillian Schaadt - Ladera Ranch California

My small business recently sold invitations to Muna ****, who proceeded to write a report on this website that is completely erroneous and false. Here I will highlight some of the FACTS:

1) Muna and her fianc, chose the invitation from a sample book. They saw, touched, stared at and felt the ACTUAL sample in the shop before purchase. She knew the exact quality of the invitation before purchase. She knew she had reservations about the invitation and even chose a back-up invitation. In addition, she received a full proof of the invitation and proceeded with her order. Look at the Something Different wedding album, page 66 and you can see the quality of the sample it is not sampled on glossy photo paper. The invitation has the look and feel of a PRINTED picture.

2) Her invites were actually done on the exact date they were promised, despite Muna sending over her addressing template late because SHE failed to follow directions when completing the form. Muna **** was not organized, did not get us the information in a timely manner, could not follow directions and was delayed herself in ordering them. Despite her weaknesses, the invites were STILL delivered to her house on time at the overnight mailing cost of the owner and on the EXACT day promised.

3) Muna was offered a full refund, but refused to take it and sent out the invites. She also made no effort to come to the shop to show me or discuss her issues since they were shipped to her direct from the printer. The invites could not have been that awful since she chose to mail them rather than taking a refund OR even stopping by the shop to show the owner what she claimed was "poor quality". Since they shipped directly to Ms. **** from the printer, the owner did not receive a sample before the customer.

4) Ms. **** was completely informed that these were 3rd party invites and she would have received the same exact invite from any retail store that sold the brand she purchased. The invites came from Minnesota and Ms. **** could have seen that on the box she received. Additionally, we have an email from Ms. **** where she says that she knows we are a broker for the invitation company and therefore we should not have to bear the cost of the invitations.

5) In addition to the offer of a full refund, Ms. **** was also offered a discount off the price DESPITE the face the invites were the exact same quality as what she saw in the shop. The only difference in the invites aside from the text is that it was a beautiful blond model in the picture and Ms. **** didnt resemble the woman in the picture. Ms. **** chose the picture she sent over, which had a dark background. She saw a proof and proceeded with the order. The quality is EXACTLY the same as the proof she saw. We offered to send Ms. **** a copy of the sample she saw in the store, because when you compare them, the quality is EXACTLY the same.

If anyone has any questions or would like to see the full documentation to prove Ms. **** was just hunting for free invitations, please feel free to contact me.  I am not sure if Ms. **** is having economical hardships (she mentioned that she "barely works" in her work-from home job, but she was not going to be happy until she had free invites.

With 3 store locations, over 10 years in business and thousands of satisfied brides, this was bound to eventually happen. If there was any wrong-doing, we would have corrected the problem immediately. And, even without any wrong doing, Ms. **** had the option of a full refund but chose not to take it. As a small business owner, mother of small children and a house to support, we arent in the business of giving away invitations for free when there is absolutely no error on the part of the business. Despite her threats to "ruin my reputation" on websites, I strongly feel there was absolutely no wrong done and if Ms. **** wasnt happy she should have returned her invites for a full refund.