- Report: #1446919
Complaint Review: Giovanni's A/C - Miami Florida
Reported By:
Mira -
Miami Gardens, Florida, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Giovanni's A/C
19141 North Miami Avenue Miami, 33169 Florida, United States
Phone:
786 262-1568 & 305 303-07
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Giovanni's A/C Came out to inspect / fix A/C not cooling but instead ripped me off for $160.00 Miami Florida
I responded to a handwritten A/C sign posted all around my area in Miami Gardens. The phone number that was attached to that sign was 305 303-0765. I spoke with a somewhat abrupt woman but nevertheless, I was looking for some relief with my A/C problem so I continued the conversation. An appointment was set up for the next day.
On May the 29th, 2018, a white beat up workers van attended my apt with 2 workers. The workers came into my apt and found my A/C unit. One of the workers, Anthony, then asked me to sign their 'work order'. I asked why and he said that it was to acknowledge their initial $29 assessment fee. Next, they immediately tapped into my inside Freon line and then showed me a gauge stating that I was low on Freon. Anthony told me I needed 6 more pounds. Sounding simple enough, I agreed to the suggested fix. The 2nd worker appeared to be learning as Anthony was pretending to show him how to fix this issue. The 2 workers then went back out to the van and one of them brought back in a small tank that looked honestly like a propane tank, hooked it up to the line and within 5 minutes, all was done??? My A/C was cooling and not knowing any better, I thought the problem was fixed. The cost for this 'fix' was $160.00 cash.
Within 10 minutes, the 2 workers wrapped up, completed their work order/invoice and as they were leaving, provided me with a folded copy. As I had to lock up and rush off to work, I left my invoice on the kitchen table and never took a second look at it as all seemed to be in order.
2 days later, my apt was no longer cooling so I called back the number posted above to explain my problem. Once again, the woman I spoke with was VERY abrupt and now rude. Not understanding why she was so ignorant towards me, I asked to speak with a Supervisor as I didn't feel she could resolve this issue for me. A few more words were exchanged and I never did end up speaking with a Supervisor as she would not allow it. Instead she just ended with that I'd have to find someone else to fix my A/C and she then hung up on me.
This company is not in the business of fixing your A/C issues. As I took a closer look now at my invoice, after the fact, notes were written on there that it was pointed out to me that there were leaks in the unit and that that was recommended to be fixed but that I refused. NO SUCH CONVERSATION HAD TAKEN PLACE between the workers and I. All they did was point out that I was low on Freon and that was the ONLY fix necessary.
Also on their invoice, they noted that they were at my apt for 6-1/2 hours. Again, NOT TRUE at all! I would be stretching it if I said they were there for 15 minutes in total. And I can easily prove that as we have security cameras upon entry onto the property and exit so you can clearly see when the van came through the gate and when it left.
