- Report: #994381
Complaint Review: Glencara Irish Jewelry Sales - Internet
Reported By:
KeRippeon -
Thurmont, Maryland, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Glencara Irish Jewelry Sales
Internet, United States of America
Phone:
18665677451
Web:
www.glencara.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
I placed an order with Glencara on 11/24/12 for a ring and necklace - $100 purchase. On 11/26/12 I received an email claiming my items had shipped. Days passed before I received another email (12/2/12) saying my items were on "back order" and that my items would be shipped by 12/12/12. I then received yet another email (12/9/12) saying it would be 4 MORE WEEKS before they could ship me my items. It is now January and I have received no word from the company and still don't have my items. I plan to take immediate action against the company.
5 Updates & Rebuttals
Glencara.com
Galway,Other,
Ireland
Order
#2REBUTTAL Owner of company
Tue, January 22, 2013
Hello,
Please confirm your order number so I can check with the stock department for you. Thank you.
KeRippeon
Maryland,United States of America
As stated before
#3Author of original report
Fri, January 18, 2013
I have intact put "urgent" in the title of all of my emails and as stated above and in my emails, I want to know EXACTLY when my items will be shipped, if you can give me a date I will continue to wait and if you can't produce one then I expect a FULL refund for the 100 dollars I spent on gifts I wasnt able to give my loved ones. Thanks.
Glencara.com
Galway,Other,
Ireland
Sorry for the delay
#4REBUTTAL Owner of company
Fri, January 18, 2013
Hello,
Again we are sorry for the delay, there is a backlog in emails, please put 'Urgent' in your email title to us, so we can respond to you.
As stated in our emails you are more then welcome to cancel the order and be refunded at any stage. Please let us know if this is what you want, or if you want to continue to wait for your order.
KeR
Maryland,United States of America
Not True
#5Author of original report
Thu, January 17, 2013
If my items had to be made a certain way it should have specified on the website. Also, why did I receive an email saying my items shipped when they never did? Unprofessional. I have emailed your company several times asking when you were going to ship my items and that if I couldn't get a specific date I would like a refund and have received no word back. But yet, you have time to reply to this report. Un-pro-fessional.
Glencara.com
Galway,Other,
Ireland
Out of Stock Item
#6REBUTTAL Owner of company
Wed, January 16, 2013
We are sorry to hear of the negative experience received by this customer. We try
to ensure cases like this are kept to a minimum but unfortunately they can happen. See below our policy statement and response to this particular case. To see genuine stories of peoples
experiences with Glencara, see our facebook page: http://www.facebook.com/pages/Glencara-Irish-Collection/284705344282?sk=app_2373072738
The item ordered is a non stock item and has to be made to order.
We are extremely sorry for any inconvenience caused and for the delay in fulfilling your order.
Unfortunately the goldsmith has let us down and had not met the original order deadline due to unforeseen circumstances.
As stated in our emails you are more then welcome to cancel the order and be refunded at any stage. Please let us know if this is what you want, or if you want to continue to wait for your order.
We assure you will receive your order. You will receive an e-mail when it ships. We are again very sorry for this delay.
If you have any questions or concerns, we would love to hear from
you, please e-mail us at [email protected] or call us toll free
on 1866 567 7451 3.00am-11.00am
EST or you can leave a voicemail if calling outside that time
