- Report: #1271708
Complaint Review: Global Cash Card / Meta Bank Member FDIC - Nationwide
-
Author Confirmed
Why?
Global Cash Card / Meta Bank Member FDIC
Nationwide, USA
Phone:
949-751-0360
Web:
globalcashcard.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Global Cash Card / Meta Bank Member FDIC Meta Bank Member FDIC Nationwide
I called in to Global Cash Card to dispute a transaction on 11/23/2015, I was hung up on by at least 2 maybe even 3 representatives. I finally got someone to the phone that had a slight hint of service to provide. But lief and said she would have a supervisor call me back. That was over a week ago. I called them back myself today 12/04/2015, spoke with a representative and a supervisor and they both informed my they have 45-90 to address any concern in reference to a dispute. I filed a complaint with the CFPB today. I'm tired of playing with them.
2 Updates & Rebuttals
NeilW
La Mesa,California,
USA
CFPB an Global Cash Card
#2Consumer Comment
Wed, April 06, 2016
The CFPB does not have any authority over Global Cash Card or Metabank, and unless you tell them that the bank that issues the cards for Global is U.S. Bank your complaint will go nowhere. The CFPB has authority over U.S. Bank. You won't get that from Global. Global says they only use Metabanks routing number. And that is strange. Also, Global and Metabank sued U.S. bank.
Peter
Irvine,California,
Sorry to hear about your negative experience!
#3UPDATE Employee
Wed, December 23, 2015
I am an employee of Global Cash Card and authorized to reply on their behalf. We apologize for any inconvenience you have experienced. When a cardholder contacts our dispute department to initiate a claim, cardholder is advised that he/she will receive a form which must be filled out and send back to us within 10 business days. Per Regulation-E if we don’t receive the form within 10 business days we have 45-90 days (depending on the type of the dispute) to investigate the dispute claim.
We would like you to understand that we do not disconnect the calls on our cardholders unless profanity is being used and would like the opportunity to speak with you in regards to your account however we are unable to locate your account by the information provided. Please contact customer service at 866-395-9200 and one of our customer service professionals will be happy to serve you.
