- Report: #1307466
Complaint Review: Global cash card - Irvine California
Reported By:
Joshua keener -
Claremont, North Carolina, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Global cash card
7 corporate park, suite 130, irvine, California Irvine, 92606 California, USA
Phone:
18663959200
Web:
WWW.globalcashcard.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Global cash card Pacific western bank Failure to refund according to FDIC guidlines Irvine California
Yes I have filled two disputes in the amounts of $120 and $160 that were made while I sleep and am at work. The company disabled my card and issued another card. That was helpful, however when it comes to actually providing a provisional credit they said I'd be better off calling the ATM owners themselves, so I called cashpoints and bank of america who in turn replied that's my card companies responsibility to provide refunds. However global cash card keeps giving me the run around operating outside the FDIC guidelines as a lone wolf type of company highly dangerous and a risk to every American citizen and American financial institution. I've also called Pacific western bank and day after day of being on hold for up to 4-6 hrs a day I find that repulsive. In no way shape or form should you trust this bank or card service with any of your finances. I've gone hungry starving because they won't help in any way shape or form.
1 Updates & Rebuttals
Global Cash Card
Irvine,California,
USA
Issue has been resolved
#2UPDATE Employee
Wed, June 15, 2016
Thank you for your inquiry. Our records indicate that you filed a dispute on May 16, 2016. According to Regulation E. and our investigation, it was initially determined that there was no error. This means that you did not qualify to receive credit.
You are claiming that we have advised that you would have a better chance of receiving your money back if you contact the ATM institution. After reviewing our phone logs, we have determined that claim is inaccurate. This will also not be in line with Global Cash Card policy.
Additionally you have changed your recollection of your claim in 2 instances. On May 16, 2016 you stated that no one is authorized to utilize your card and on May 19, 2016 you stated that your sister is the one who may have made the disputed transactions.
Our records indicate that your dispute has been finalized. A final letter was mailed to your address. If you have additional questions you are welcome to contact our customer service department at 888-220-4477.
