- Report: #1368504
Complaint Review: Global Cash Card - Irvine California
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Author Confirmed
Why?
Global Cash Card
3972 Barranca Pkwy, Ste. J610 Irvine, 92606 California, USA
Phone:
866-395-9200
Web:
www.globalcashcard.com
Categories:
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Global Cash Card Very Deseptive Website and Policies Irvine California
I work for a company that forces me to use a Global Cash Card. One problem that I encountered when using the card is that the website advertises FREE ATM locations that are NOT FREE for all cards. The problem I have with that or better yet the question I have is why is it listed as free in MY account IF it does not work for MY card? I was told to look in the disclosures. Well legally I guess that is true but ETHICALLY it is deceptive because when I login to MY account it SHOULD show info for MY card. This is very deceptive and has cost me $7 in fees to get my own money out. After I contacted them in regards to the charges ONLY THEN was I told that the ONLY way that I can get Free ATM withdrawals is to go inside of 7-11, Walgreens or CVS. This is okay if I go (which leads to the second problem) but when I send my handicaped wife the locations are not accessible to her because she has mobility issues that won't allow her to walk into the locations and needs a drive up location. I guess thats an issue for The American Association of People with Disabilities to handle because that is NOT acceptable. I feel that it is WRONG toadvertise FREE ATM Locations even after I log in to my account if it is NOT free for MY card. This is a BAD policy to have.
2 Updates & Rebuttals
Jodi
Henderson,Nevada,
United States
Michelle Mandell - USA
#2REBUTTAL Individual responds
Tue, March 13, 2018
Michelle Mandell. you are 10% correct when you said that there are many locations and ways that you will not be charged a fee when withdrawling your own money. One is very obvious and should be to anyone that has ever used a debit card in their lives and that is requesting cash back after a purchase! Not one grovery store that I have ever been to and bought groceries at has ever charged me for requesting cash back, even if I am purchasing a .25 cent piece of candy. They also have handicap carts available for all that require them.
Problem solved!
Some people have no brains!
Michelle Mandell
Irvine,California,
USA
Please Contact Us
#3UPDATE Employee
Fri, April 28, 2017
Thank you for your inquiry. There are different ways to obtain cash from your Global Cash Card to avoid fees. You have the option to obtain cash over-the-counter inside of a bank, at a MoneyPass and Allpoint ATMs (surcharge may apply), or by Point-of-Sale cash back PIN transaction at a store. This information is provided to you in the cardholder agreement that you have received with your card. We recommend that you speak to your employer for other methods to receive your payroll if using Global Cash Card is not convenient for you. Unfortunately we are unable to locate the account with the information provided. Please contact me directly at 888-220-4477 ext. 315 if you have any additional questions.
