- Report: #1259834
Complaint Review: Global Cash Card - Nationwide
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Global Cash Card
Nationwide, USA
Phone:
8663959200
Web:
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Global Cash Card GCC Global Cash Card is FRADULENT Irvine Nationwide
I have used Global Cash Card since I started working at my current job more than two years ago. I thought, hey it's convenient. Why not? Everything went well at first. Every so often now they deduct the same charge twice. One they actually "deduct" and the second they leave at pending!! When I call them to get it off pending so I can spend my hard earned cash on my children, they tell me they "can't do anything untill the "company" who the money is for calls them and says to take it off "pending." Excuse me. First of all, you can clearly see the charge went through. Same amount, each time. I don't make double payments. And it's not a mistake on the billing companies part, either. When I call them too see if they will help me out, they straight out tell mewe already recieved your money and have no pending charges on your file to collect. Then they sweetly say they will not call GCC for me because they don't even have the hold on the money! Ridiculous!!!! I always get hung up on. One time they thought I was on hold and I listened to them laughing about me for two minutes. I forgot my SiP so the girl told me instructions on how to find it online when i got home from work. i did, called back and then they proceeded to tell me because i forgot it earlier i had tomail them my id. Hello? im from wisconsin, they are based in CA. This is messed Up
1 Updates & Rebuttals
Michelle
Irvine,California,
USA
We're Sorry, Please Call Us...
#2UPDATE Employee
Tue, November 03, 2015
I am an employee of Global Cash Card and authorized to reply on their behalf. We apologize for any inconvenience you have experienced and can certainly understand your frustration. There are times when the merchant will request and receive 2 authorizations, most likely in error. The duplicate pending authorization will expire automatically within 5 days. We do offer the cardholder the option to have the merchant in question fax a letter on company letterhead stating that they will not be collecting the transaction twice. Additionally if a cardholder is unable to verify their information over the phone, for security purposes we require alternative forms of verification.
We will take all necessary steps to provide additional training with our customer service professional for the incident. We would like the opportunity to speak with you in regards to your account, however we are unable to locate your account by the information provided. Please contact customer service at 866-395-9200 and one of our customer service professionals will be happy to serve you.
