- Report: #1121805
Complaint Review: Global Check Services - Select State/Province
-
Author Not Confirmed
Why?
Global Check Services
El Cajon CA Select State/Province, USA
Web:
www.globalcheck.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Global Check Services This company is a straight up Fraud Operation El Cajon ca
I cant even begin to tell you how many problems my merchants have had with Global Check. For one its almost impossible for their customers to get approvals. I had a merchant that was going to sign up about 8 months ago and decided to put it on hold, GC had a copy of a voided check from personal bank account and GC needed his bank statement, which my client never turned in and I never trained him to be able to start doing loans for his customers. Fast forward 8 months later he has now racked up $900+ worth of late fees. IVe been going back and forth with them explaining that he was never fully set up as a merchant because 1) he wasnt trained, 2) they never had his bank statements and 3) if he was completely set up I would have gotten a commission from GC in which I never did. They wont waive the fees and work with this new merchant at ALL...not even to save the sale..I will never ever represent Global Check again. This company is a complete joke and if you are thinking about becoming an AGENT I would highly advise you to NOT to...not only do they change their procedures on you continuosly they play dumb and blame everything on the merchant or you as their agent. They do not deliver what they are selling, what a joke!
1 Updates & Rebuttals
Dave
el cajon,California,
Situation facts
#2REBUTTAL Owner of company
Thu, July 03, 2014
In your statement you said we didn't train the store. The job of training the store belongs to the selling agent. That requirement was covered in your training. That is part of the job and reason for the commission.
You state you weren't paid a commission. Why would you expect to be paid a commission for a store you knew wasn't ready to be set up for service? If the store wasn't ready for service, why did you submit their contract to us? The commission wasn't paid because the store defaulted on their billing. Why did you wait 8 months before notifying us?
If the store was in default, we would have sent you and the store a notice by fax and e-mail each and every month it occured requesting it be rectified. If you responded to it as required, it could have been resolved in the first month. You did not respond.
We send a notice to the sales office and the store when we receive a contract stating that the service is active and that billing will begin. We follow that up with a confirmation call to the store within a few days of receiving the contract. If this store racked up $900.00 worth of charges, it wasn't from us. Our billing is only $40.00 a month at most. If the store defaulted on each and every bill submitted the store must not have been a solvent business to begin with which is another selling agent's breach of contract. As a sales office it is required that only viable businesses be submitted for service in order to receive a commission.
You submitted a contract for a store you knew wasn't ready for service and could not afford the monthly charges in order to receive a commission from us.
If you care to tell us who you are and the name of the business in question we can discuss this further.
