MSI contracted to provide credit card processing for our website. They tried for 9 months to set it up, but failed for unexplained reasons to provide a full service. They processed several real orders in 2007 but have never paid over any of these funds to us.
Email correspondence has been terrible with a totally irresponsible attitude to our commitments with customers and our own business activities that were dependent on their service provision.
The last email in November 2009 promised to settle but nothing heard since.
In early 2009 MSI merged with Global Merchant Accord who describe themselves as an international organisation, whos (sic.) Head Office is located in Dublin, Ireland with subsidiary offices newly acquired in Singapore.