- Report: #419837
Complaint Review: Global Tel Link - Los Angeles California
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Author Confirmed
Why?
Global Tel Link
gtl.com Los Angeles, 91311 California, U.S.A.
Phone:
800-4838314
Web:
N/A
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Business Rating:
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Global Tel Link Outrageous Fees. Horrible Service Los Angeles California
Global Tel Link is the service used by Los Angeles County Jail System, so you can receive collect calls from
a person incarcerated in county jail. They charged my credit card so I could establish an advnce pay account which allows me to accept collect calls. The fee they charge for a $14.00 prepay balance is $11.00 (charging my credit card $25.00 for $14.00 in service). When you do the math, that comes out to an approx. 73% service charge. How is this even legal.
Calls are continually dropped for no reason, yet they refuse to credit back any money for dropped calls.
Talking to customer sercice is impossible, as they just never come to the phone. I have waited well in excess
of 3 hours and still not spoken to anyone.
Each 2 - 3 minute call, costs on average $12.00. How can that be right.
You do not have the choice to use any other type of collect call billing.
So the only choice that families of loved ones who are incarcerated in Los angeles County Jail have, is to either accept this company ripping us off, or not be able to communicate with any one who is incarcerated.
I would appreciate someone letting me know if
1. Is this company not governed by any State Agency
2. Is it legal for them to charge such outrageous fees.
3. Is the State of California investigating this company for illegal business practices.
It seems funny to me that an agency serving a county facility is allowed to continue to rip off consumers.
sdolan
Winnetka, California
U.S.A.
a person incarcerated in county jail. They charged my credit card so I could establish an advnce pay account which allows me to accept collect calls. The fee they charge for a $14.00 prepay balance is $11.00 (charging my credit card $25.00 for $14.00 in service). When you do the math, that comes out to an approx. 73% service charge. How is this even legal.
Calls are continually dropped for no reason, yet they refuse to credit back any money for dropped calls.
Talking to customer sercice is impossible, as they just never come to the phone. I have waited well in excess
of 3 hours and still not spoken to anyone.
Each 2 - 3 minute call, costs on average $12.00. How can that be right.
You do not have the choice to use any other type of collect call billing.
So the only choice that families of loved ones who are incarcerated in Los angeles County Jail have, is to either accept this company ripping us off, or not be able to communicate with any one who is incarcerated.
I would appreciate someone letting me know if
1. Is this company not governed by any State Agency
2. Is it legal for them to charge such outrageous fees.
3. Is the State of California investigating this company for illegal business practices.
It seems funny to me that an agency serving a county facility is allowed to continue to rip off consumers.
sdolan
Winnetka, California
U.S.A.
