- Report: #282955
Complaint Review: GMAC/Sitel Corporation - Phoenix Arizona
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GMAC/Sitel Corporation
Phoenix, Arizona, U.S.A.
Phone:
770-248-3075
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GMAC/Sitel Corporation-Auto Leasing Fraudulent Credit Reporting Phoenix Arizona
I leased a vehicle from GMAC in 1999. Turned it in early ( two months ) via one of their early termination/no penalty sales. Purchased another vehicle using different financing. Everything goes well - or so I think! I obtain a copy of my free anual credit report as I have done for the past several years and guess what I see??? GMAC has suddenly changed the way they are reporting my lease status. For the past 4 1/2 years, it was reported correctly as paid in full/paid as agreed. As of January 2007, they update the account noting that I am "one payment" delinquent.
I contact GMAC/Sitel Corporation and speak with this foreign lady who doesn't speak English all that well. After finally making her understand what has transpired, she asks me to fax her the copies of my previous credit reports to correct their mistake. I do this at our local library at a cost of $10 because it is a long distance fax. I call back the next week to verify receipt and that they are adjusting my credit report and this lady doesn't exist. Her name has changed (surprise surprise).
I tell the next lady my situation and she says to fax again - so I do. I call her back and she says she didn't receive it! She wants me to fax again. I have already invested $20 for both faxes. I explain that now I am angry and I want them to stop toying with me. She gets beligerent with me and I hang up on her.
Sitel Corp proceeds to call my home telephone number several times each day, sometimes leaving messages, sometimes not. They are on my caller i.d. 10 times in 5 days!!! I am completely fed up with these apes!!!
Meanwhile, my credit suffers because of their unethical collection standards. I also tried disputing this with the 3 major credit reporting agencies, but each time, they say that GMAC/Sitel Corporation has reported this correctly. What do I do now besides obtain a lawyer, which I cannot afford? I have changed my phone number and the calls have obviously stopped, but my credit suffers at the hand of ignorant people!
Alicia
Rochester, New York
U.S.A.
I contact GMAC/Sitel Corporation and speak with this foreign lady who doesn't speak English all that well. After finally making her understand what has transpired, she asks me to fax her the copies of my previous credit reports to correct their mistake. I do this at our local library at a cost of $10 because it is a long distance fax. I call back the next week to verify receipt and that they are adjusting my credit report and this lady doesn't exist. Her name has changed (surprise surprise).
I tell the next lady my situation and she says to fax again - so I do. I call her back and she says she didn't receive it! She wants me to fax again. I have already invested $20 for both faxes. I explain that now I am angry and I want them to stop toying with me. She gets beligerent with me and I hang up on her.
Sitel Corp proceeds to call my home telephone number several times each day, sometimes leaving messages, sometimes not. They are on my caller i.d. 10 times in 5 days!!! I am completely fed up with these apes!!!
Meanwhile, my credit suffers because of their unethical collection standards. I also tried disputing this with the 3 major credit reporting agencies, but each time, they say that GMAC/Sitel Corporation has reported this correctly. What do I do now besides obtain a lawyer, which I cannot afford? I have changed my phone number and the calls have obviously stopped, but my credit suffers at the hand of ignorant people!
Alicia
Rochester, New York
U.S.A.
3 Updates & Rebuttals
Alison Cbar
Boca Raton,Florida,
United States of America
GMAC
#2General Comment
Tue, November 24, 2009
Alicia, she was probably fired for being illiterate and with a complete lack of verbage (which is clear because her comment made absolutely no sense). The best thing I can advise you to do is obtain a copy of your contract stating there were no pre payment penalties on early lease termination and send that to the credit departments. You could also look into filling a suit against them if you have substantial documents to prove the agreements between you and GMAC. Gmac has a horrible reputation for all kinds of acts like this, especially for mortgages.
Laurie
Haslet,Texas,
U.S.A.
WOW1WOW - WHAT IS YOUR PROBLEM?
#3Consumer Comment
Fri, September 05, 2008
For an ex-employee of GMAC - you seem to think you should be spouting your garbage to people with VALID COMPLAINTS. As I stated in a previous rebuttal - you were fired right? Why are you defending them? Oh wait- I know - you probably got fired for ripping off their customers. You were probably responisible for this in the first place. Get a life - you do not work for them anymore and have no business commenting on these issues
Wow1wow
No Were,Tennessee,
U.S.A.
wow well maybee you should have a problem with the library
#4UPDATE EX-employee responds
Fri, September 05, 2008
do you really think a 877 toll free tax is over seas you got taken advantage of see 87 is in america and GMAC pays to forward them to offshore offices. You are not that bright are you
