- Report: #455999
Complaint Review: GNS Inc - Arvada Colorado
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Author Confirmed
Why?
GNS Inc
6452 Fig St., Unit A Arvada, 80004 Colorado, U.S.A.
Phone:
800-595-4670
Web:
N/A
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Business Rating:
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GNS, Inc GNS, Inc: Credit Card Fraud and Attempted Extortion Arvada Colorado
Last March (2009) my wife noticed some small, strange charges on her credit card statement. After calling the credit card company to dispute the charges, we decided to close the account to avoid any more headaches. Forward to May 2009: we receive a letter in the mail from a company called GNS, Inc. stating we owe them $79.90 for something called Acai Berry Edge and if we don't pay they will report us to a collection agency. Apparently, one of the fraudulent charges on my wife's credit card was for GNS, Inc for 3-4 dollars. We had disputed this charge and the credit card company agreed to dismiss it as fraudulent. We have never heard of GNS, Inc. much less done business with them. At this point I consider this company's practices fraudulent and their threat of involving a collection agency a form of criminal extortion. This company is a criminal organization.
Jgoodman
santa clara, California
U.S.A.
Jgoodman
santa clara, California
U.S.A.
1 Updates & Rebuttals
Gns
Arvada,Colorado,
U.S.A.
Company Response
#2UPDATE Employee
Thu, June 04, 2009
In reading your statement it appears that you received charges from various companies which included GNS. At that time you contacted your credit card company to dispute these charges. It appears that an order was placed for one of our 21 day trial offers. With our trial offer you are billed just the shipping and handling upfront. We ship out the trial products to our customers. If the products are not returned within the 21 day trial period we would bill the amount of $79.90. If we were not notified by you that this order was not placed by you we assume that this was an order placed by our customer for our trial offer. If the products are not returned to us within the 30 day money back guarantee period and we are unable to bill a customer's credit card we send multiple email notifications. These email notifications explain that we have been unsuccessful in processing payment to the credit card on file; we also provide our contact information to set up payment arrangements. After sending multiple email notifications if we are still unsuccessful in receiving payment we then send out a collections letter. We understand by your statement that you are upset with our company have any attempts been made by you to contact our company to work towards a resolution? Please allow us to assist you with your order by contacting customer service at 1-800-595-4670. Thank you, Supervisor
