- Report: #418158
Complaint Review: GNS Slimbody - Arvada Colorado
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Author Confirmed
Why?
GNS Slimbody
GNS, Inc. 6452A Fig St Arvada, 80004 Colorado, U.S.A.
Phone:
1-800-595-4670
Web:
N/A
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GNS Slimbody GNS Charged my card the full price of a product I Canceled! GNS, Inc. Arvada Colorado
I ordered a trial for 3.95 and as soon as I received it I called them to cancel the automatic shipments, and a week later I got charged 79.90 for no product.
Vanessa
tampa, Florida
U.S.A.
Vanessa
tampa, Florida
U.S.A.
1 Updates & Rebuttals
Gns
Arvada,Colorado,
U.S.A.
Company Response
#2UPDATE Employee
Tue, June 23, 2009
Vanessa, You were billed for the trial order you already received and not for any additional shipments. The offer that you ordered from is a free trial offer. You pay only the shipping and handling up front, if you try the product and determine that you are unsatisfied you can return the unused portion within the trial period and not be billed a thing. If you keep the product then you would be billed for them after the trial period ends. Even after your trial period ends you still have a period of time (up to 30 days from your date of purchase), to return your trial order to be reimbursed. Also included with this offer is an autoship program which begins 45 days after the date your order is placed. It appears as though you called and cancelled the autoship program but did not return your trial order and were charged $79.90 for the trial order that was kept. We apologize if there was any misunderstanding with this offer. If you have any additional questions in regard to your order please don't hesitate to contact customer service at 1-800-595-4670. Thank you, Supervisor
