- Report: #474393
Complaint Review: Goggles And Glasses - Gogglesandglasses.com - Locust Grove Arkansas
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Author Confirmed
Why?
Goggles And Glasses - Gogglesandglasses.com
6560 Heber Springs Road Locust Grove, 72550-9710 Arkansas, U.S.A.
Phone:
901-405-4143
Web:
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Goggles And Glasses - Gogglesandglasses.com Received Three Damaged Sunglasses And Company Would Not Give A Full Refund And Charged Me To And Return Shipping Fees! Locust Grove Arkansas
I ordered 3 pairs of sunglasses in black, silver and gold frames. All 3 pairs had scratches on the lens of each pair, and I reported this to the owner Gary Richardson and he emailed me a return label so I could return them for a full
refund as they do not do exchanges. Upon receiving my return order, the unprofessional attitude, lies and horrible customer service began. Gary stated that he and two other people could not find the scratches on the glasses,
which is just a plain lie, and I politely suggested that he and those two other people have their vision checked as I also had other people confirm the scratches were their before I returned my order and that the scratches were
obvious and visible. He also told me that I received the quality of sunglasses that I paid for, which is a nice way of saying that since I didn't pay too much for these sunglasses that I shouldn't complain about scratches on them. I reminded him
that it doesn't matter how much I paid, I paid for new and unscratched sunglasses, and that's what I should have received. He then refused to give me a full refund and withheld my original shipping charges, and even charged me
for the return of the order, even though he sent me 3 defective glasses to begin with. Because I received a damaged order and this was not a case of "buyers remorse", I should have received a full refund including my shipping charges as any other company would have done out of fairness and as a courtesy to the
customer. And to top it all off, Gary even had the nerve to tell me to never shop with him again. Did he really think I would come back after this horrible treatment and the obvious lies he is telling to avoid giving a full refund? I have
never in my life been treated so poorly by a company, and I am now in the process of doing a chargeback on my credit card for the full amount, and am also making a complaint to the Better Business Bureau and possibly to my State
Attorney General's office for fraud. Do not purchase from this company, because if they sent me 3 pairs of sunglasses with scratches on them and then treated me so poorly and refused to give me a full refund, just imagine how they will treat you if there are any problems with your order.
Customer
Gulfport, Mississippi
U.S.A.
refund as they do not do exchanges. Upon receiving my return order, the unprofessional attitude, lies and horrible customer service began. Gary stated that he and two other people could not find the scratches on the glasses,
which is just a plain lie, and I politely suggested that he and those two other people have their vision checked as I also had other people confirm the scratches were their before I returned my order and that the scratches were
obvious and visible. He also told me that I received the quality of sunglasses that I paid for, which is a nice way of saying that since I didn't pay too much for these sunglasses that I shouldn't complain about scratches on them. I reminded him
that it doesn't matter how much I paid, I paid for new and unscratched sunglasses, and that's what I should have received. He then refused to give me a full refund and withheld my original shipping charges, and even charged me
for the return of the order, even though he sent me 3 defective glasses to begin with. Because I received a damaged order and this was not a case of "buyers remorse", I should have received a full refund including my shipping charges as any other company would have done out of fairness and as a courtesy to the
customer. And to top it all off, Gary even had the nerve to tell me to never shop with him again. Did he really think I would come back after this horrible treatment and the obvious lies he is telling to avoid giving a full refund? I have
never in my life been treated so poorly by a company, and I am now in the process of doing a chargeback on my credit card for the full amount, and am also making a complaint to the Better Business Bureau and possibly to my State
Attorney General's office for fraud. Do not purchase from this company, because if they sent me 3 pairs of sunglasses with scratches on them and then treated me so poorly and refused to give me a full refund, just imagine how they will treat you if there are any problems with your order.
Customer
Gulfport, Mississippi
U.S.A.
2 Updates & Rebuttals
ConsumerAdvocate
United States of AmericaTo NMJUICE/Mr. Hubcap
#2Consumer Comment
Fri, February 22, 2013
I find it highly suspicious that this rebuttal by NMJUICE/Mr. Hubcap is accurate and true. Why, if they are already a satisfied customer, would they do a google search to find this complaint report? People only find this report by doing a search on this company to find out it's reputation. So, if he is already a happy customer, why would he do that? This is obviously a fake rebuttal, or one made by the company owner or one of it's employees to improve their reputation. However, to be fair, I will respond to the rebuttal as if it is real:
Did it ever occur to you Sir that maybe the reason you were treated so well was because, as you stated, you have purchased over 50 pairs of sunglasses, and not because they give overall good customer service? Most consumers don't purchase 50 pairs of ANYTHING, so you in fact were not a regular consumer, you were a business account, which means you will get preferential treatment.
Most of us regular consumers out here want to know how they treat the everyday buyer, and not a business client purchasing over 50 pairs of sunglasses. This company had every incentive to give you better treatment than say, a consumer only purchasing 3 pairs glasses.
The fact that the original complaint filer had to file complaints with the Better Business Bureau and State Attorney General's office, which are very time consuming things to do, shows just how badly they were treated by the Goggles & Glasses company.
That's enough for me not to risk losing my hard earned money purchasing anything from them, when there are plenty of other companies fighting for my cash & offering great customer service.
NMJUICE
Albuquerque,New Mexico,
United States of America
HOLD ON HERE!!!
#3General Comment
Thu, February 21, 2013
IT'S TO BE KNOWN BY ALL THAT READ THE ABOVE POST's REGARDING GOGGLES AN GLASSES- I HAVE DONE A FAIR AMOUNT OF BUSINESS WITH THESE FOLKS FOR YEARS AND HAVE NEVER EXPERIENCED WHAT THESE FOLKS HAVE- IN FACT JUST THE OPPOSITE! WE WEAR SUNGLASSES 24/7 HERE IN THE LAND OF ENCHANTMENT, AND THERE FOR WE GO THRU SUNGLASSES LIKE CRAZY. I DARE SAY THAT I HAVE PURCHASED OVER 50 PAIR OF GLASSES FOR GIFTS DURING THE HOLIDAYS, BIRTHDAYS, AND SAVED A TON- HAD ONE PAIR THAT WERE IN QUESTION AND WHEN I CALLED I RECEIVED 2 FREE PAIR FOR MY TROUBLE! THEY EVEN PAID THE FREIGHT, SO THESE 2 WHINNY BUTT's NEED TO DO THEIR BIZ SOME WHERE ELSE. HECK, NOTICE HOW THEY COMPLAINED ABOUT THE MOST MENIAL OF TRIVIAL ISSUES. THEY SOUND LIKE THE GRANOLA NUT TREE HUGGING LIBERALS THAT RUN RAMPID HERE AND SHOULD BE REMOVED FROM SOCIETY AS ALL THAT THEY WANT TO DO IS b***h AND COMPLAIN AT EVERY OPPORTUNITY JUST TO BE HEARD...
SIGNED, VERY HAPPY G&G BUYER!
MR. HUBCAP/ALBUQUERQUE NEW MEXICO
