- Report: #844177
Complaint Review: GoKarts USA - Internet
Reported By:
blurpleUNC -
Timberlake, North Carolina, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
GoKarts USA
Internet, United States of America
Phone:
925-906-0330
Web:
www.gokartsusa.com
Categories:
Business Rating:
(0)
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GoKarts USA GokartsUSA Bought minibike, NEVER delivered -- RIPOFF Internet
I purchased a minibike from GoKartsUSA on 2/6/12. It shipped on 2/8/12 according to the website. It is now 2/24/12 and the bike has not arrived nor have I gotten a call from the freight company to alert me of a tentative delivery date. I have sent numerous emails without a single reply. Every phone call is unanswered by their automated system, or I am just redirected to the website to contact customer service via email, which I have already done. When I WAS able to get a human on the phone there, they told me on at least 2 occasions that they couldnt find the tracking number. It is ridiculous to spend $1000 and up on an item (that requires special freight shipping) and be told, Sorry, no tracking information is provided. Thankfully I was able to file a dispute with the credit card company and will hopefully get my money back. I have also filed a complaint with the BBB. STAY AWAY FROM THIS COMPANY.
2 Updates & Rebuttals
blurpleUNC
Timberlake,North Carolina,
More lies
#2Author of original report
Fri, November 15, 2013
I am not sure why Jessica the CSR keeps posting incorrect information on my complaints. Here are the FACTS: I called and emailed multiple times about the bike I ordered. When I did get a person on the phone I got the run around about my order. I was told multiple times it had shipped when in fact it had not. Finally weeks after placing my order and being unable to get accurate information from this 'company' I filed a dispute with my credit card company to get my money back. This got their attention. The manager/owner was extremely rude and unprofessional on the phone after I filed the dispute.
Bottom line: I never received ANY item from this company much less a "minibike kit" as Jessica claims. I had to dispute the charge to get a refund. I stand by my statement that everyone should stay far away from this company and their products.
Interesting that Jessica can claim I received a minibike kit based only on what she has read on my online complaints. No name or order # has been posted.
AVOID GOKARTS USA!
Jessica@gokartsusa
Pleasant Hill,California,
Ask Jessica
#3UPDATE Employee
Fri, November 15, 2013
Dear Customer,
My name is Jessica. I am a customer service rep for GoKarts USA. I want to apologize for the issue you had. We came to realize after you filed this complaint, a couple of days later you did receive your mini bike kit. We hope you are enjoying it and we hope you look to GoKarts USA for future purchases. If you have any questions please give us a call at (925)691-0330.
Sincerely
Jessica
GoKarts USA
