- Report: #864684
Complaint Review: GoKarts USA - Lake Tahoe Nevada
Reported By:
Tammy -
West Milford, West Virginia, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
GoKarts USA
297 Kingsburg Grade Lake Tahoe, 89449 Nevada, United States of America
Phone:
Web:
gokartsusa.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
GoKarts USA Fraudulent Schemes to get a sale Lake Tahoe, Nevada
We recently purchased a Dune Buggy from GoKarts USA. We wanted to purchase the same buggy from another dealer, but they didn't have it in stock. We called 6 different companies looking for one that had this particular model in stock. We finally found it at GoKarts USA. We had them double check the inventory while we were on the phone and even check to see that they had our 1st color choice in stock. They said they did. We went ahead and made the purchase.
We waited about 3 weeks and heard nothing. We called and finally got ahold of someone and they told us our dune buggy was in Customs. We said that is impossible, it was an in stock model. Well, come to find out they lied to us and told us it was in stock to get the sale. Now that they have the sale, they could care less about how long it takes for us to get it, they pretty much told us on the phone they make a practice of telling people their items are in stock just to get the sale.
They told us we could get a refund, which would take about a week, but there was nothing else they could do for us. It was fraudulent for them to tell us they had an item in stock when they didn't just to get the sale. They told us we could have it in a day or a month, they really don't know, nor do they care. They have the worst customer service we have ever dealt with.
Do NOT buy from them. You get cut off when talking to them, they don't answer the phone and they really just don't care once they have the sale.
We waited about 3 weeks and heard nothing. We called and finally got ahold of someone and they told us our dune buggy was in Customs. We said that is impossible, it was an in stock model. Well, come to find out they lied to us and told us it was in stock to get the sale. Now that they have the sale, they could care less about how long it takes for us to get it, they pretty much told us on the phone they make a practice of telling people their items are in stock just to get the sale.
They told us we could get a refund, which would take about a week, but there was nothing else they could do for us. It was fraudulent for them to tell us they had an item in stock when they didn't just to get the sale. They told us we could have it in a day or a month, they really don't know, nor do they care. They have the worst customer service we have ever dealt with.
Do NOT buy from them. You get cut off when talking to them, they don't answer the phone and they really just don't care once they have the sale.
1 Updates & Rebuttals
Pleasant Hill,
California,
California,
Ask Jessica
#2UPDATE Employee
Wed, November 13, 2013
My name is Jessica and I am a customer service rep at GoKarts USA . GoKarts USA staff diligently update inventory information on our website. IN STOCK means the item is available for immediate shipment. Occasionaly, we can and do run out of stock on a particular item. When we do, we update the status to OUT OF STOCK or CALL TO CHECK STOCK. Most of the time we are just waiting for the next shipment to arrive and we will provide you with an ESTIMATED ARRIVAL DATE. If an item is DISCONTINUED, it is clearly marked. We do keep some discontinued items on our website for reference by our past customers. Sometimes, a particular color may be out of stock. In this case, we will inform you of the available colors and the estimated date your color choice may become available so you can decide weather to wait,choose a difference color or choose a different product. If you do not wish to wait, your order will be cancelled and any refund due will be issued.
