Bill
Hanover,#2Consumer Suggestion
Wed, December 31, 2008
I want to state that if you are having problems, PLEASE GO ON OFFENSE! DO NOT let this go by the wayside and allow them to get the upper hand!! I just had a feeling that I might have problems with Golden Eagle/Northern Leasing, even after almost twelve years of being a loyal customer. So I closed my bank account before ending my business relationship with Golden Eagle/Northern leasing. So that's you first move; close the bank account where they debited the monthly rental. I would even change banks in order that they don't attempt to debit another account from that same bank, even though the account number is different. Second; send a FAX to Golden Eagle/Northern with a bank copy of your last batch using that terminal and then state your business relationship was ended on that date. Then mail a copy of that FAX by SIGNATURE Confirmation. Put on the letter that this is the hard copy of the FAX sent December 30th, 2008 at 2:20 pm EST. Next, contact your state's Attorney General and file a complaint. In my case, they have claimed that I'm still under contract. (Who in the hell in their right mind signs a 12 year contract!!!!! I sure didn't! It had to have been forged by Golden Eagle/Northern) Next, Accounting 101 tells you that major office equipment depreciates to scrap value after ten years. (Some credit card terminals much sooner because of new technology.) If they try to sell you the machine or force a buy out, REFUSE! It has $0 salvage value....SCRAP! Go to the BBB. Even though the BBB has a negative rating for this company, Golden Eagle/Northern either has to respond or it's negative rating increases. I am really shocked at this. Almost twelve years as a loyal customer and then to be rudely treated with an extortion attempt to boot. If you have a business website and are using a new company for your credit card services, be sure to put a warning on your website advising other potential businesses to STAY AWAY from Golden Eagle/Northern and what ever other aliases they use. Back up your statements with good quality news articles, court case documents and well written feedback from some of the consumer websites. GO ON OFFENSE!!!