Ken
clayton,#2Consumer Suggestion
Fri, March 18, 2011
If you are still following this issue with roni, please go to my blog at
http://kenclutesmusings.blogspot.com/ so that you can get my email as we are gathering info and cases for the FBI in Denver.
Leann
Springfield,#3Consumer Suggestion
Tue, October 19, 2010
If you found this mover on the internet then that may have been your first mistake. Did they come to your house for a visual survey? Or did they have you send a list of what you wanted moved? The best estimate that can be given to a customer is from someone who is actually in the home seeing what needs to be moved. Otherwise you may get a quote that is lowballed just so they can get the move.
Another thing that bothers me is the deposit. I worked for a reputable moving company and we didn't charge for a deposit. When I say reputable I mean a company where you actually see their tractor trailers on the road. The way we handled payments was to get the payment the day of delivery. There was no way to know how much the move would cost until the entire shipment was picked up. The price is based on weight.
If you indeed had only 40 items going, it would seem unreasonable that each item weighed 100#. Obviously the weight was wrong for the shipment. Unfortunately you didn't know until delivery what your shipment weighed. I would always call the customer the same day as when the items were loaded, if possible, so that the customer knew the weight. If it was significantly higher, then the customer could request a reweigh. Because they didn't tell you ahead of time, there was no way for you to know if you should request a reweigh. That's only relevant if they offered that solution to you.
I truly hope this information helps you in the future. Be careful with the movers you choose. Stay with familiar movers.