- Report: #1155962
Complaint Review: Gold's Gym (Bobby Jones/Walton Way) - Augusta Georgia
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Gold's Gym (Bobby Jones/Walton Way)
596 Bobby Jones Expy #13 Augusta, 30907 Georgia, USA
Phone:
(706) 396-4653
Web:
http://www.goldsgym.com/augusta/
Categories:
Business Rating:
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Gold's Gym ,Bobby Jones/Walton Way, ABC Financial Lying about cancellation date to get additional fees Augusta Georgia
I wrote and sent my "official" cancellation letter to ABC Financial on May 24, 2014. I used the letter provided to me by staff members at Gold's Gym. A few days later ABC Financial sent me a letter that they had received the cancellation notice on May 27, 2014 and that would be my effective date of cancellation.
In my Gold's Gym contract there was a clause that on June 25, there would be a $39 "membership enhancement fee." This was my reason for mailing the cancellation on May 24th, allowing my 30 days notice to excuse me from this fee, since I would not be continuing my membership after June 25th. I was told by gym staff that the 30 days is effective from the postmarked date on the envelope used to mail the cancellation form.
When I contacted ABC Financial to discuss this, I was told that cancellation is effective from the date that the cancellation form is received. I called Gold's Gym to clarify and spoke to manager Ben, who directed me to Jennifer, a customer service representative for the company. She told me that no, the cancellation is effective from the postmark. She further stated that the postmark on my letter was May 27, 2014.
I am being told that my cancellation is effective May 27, 2014 for two completely seperate, and completely different reasons. If the cancellation is effective from the postmark date, then I would not be responsible for the $39 enhancement fee because the letter would be postmarked May 24, 2014. If the cancellation is effective May 27, 2014 based on the date of receipe, then the fee would stand. Neither company will concede to the either, and so I am stuck in a limbo trying to find out how my cancellation date was determined.
I contacted the Better Business Bureau to voice my complaints against both companies. I received a response from Stephanie Cook of ABC Financial stating that the date of cancellation was determined by the date that they received my cancellation.
I received a response from Gold's Gym stating that they determine cancellation date by the postmarked date. In addition, the respondant included this "GRUgradstudent also had a previous membership with us that was sent to third party collections due to non-payment. Should she wish to contact First Credit Services regarding that debt their number is 1-800---".
This statement is completely false. I have never been sent to collections by any company, and certainly not by Gold's Gym over a $20/month gym membership. The attack on my character clearly reveals what kind of character is displayed by the owner, and therefore management of Gold's Gym.
With all that money that they spend on advertising, you would think Gold's Gym could spring for a little customer service training. I cannot believe that they would be so argumentative over a $39 charge. I am especially suprised at the owner's decision to bring defemation of character into the argument.
1 Updates & Rebuttals
stephanie@abc
sherwood,Arkansas,
ABC Financial
#2UPDATE Employee
Mon, June 30, 2014
Hello Bobby,
I am unable to locate the Better Business Bureau response you reference in your above post. Please contact me at Stephanie.cook @abcfinancial.com so that I may review your account and confirm that your cancellation procedures were processed correctly.
Stephanie Cook
