- Report: #1466720
Complaint Review: Goodyear - Cherry Hill NJ - Cherry Hill New Jersey
Reported By:
Michael -
Voorhees, New Jersey, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Goodyear - Cherry Hill NJ
1108 Marlton Pike East Cherry Hill, 08034 New Jersey, United States
Phone:
8567952550
Web:
N/A
Categories:
Business Rating:
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Goodyear - Cherry Hill NJ Brake failure after leaving vehicle for unrelated brake issue Cherry Hill New Jersey
I took my 93 Ford F-150 Pick-up into the Goodyear Cherry Hill NJ location on Saturday 11/3/18 for a gas leak. I was given a price for repairs on Monday 11/5/18, which I declined.
I picked up the truck at on Monday evening, after hours, and I had no brakes at all on the truck.
The brakes were not an issue when I dropped the truck off. This truck is used fairly regularly and I've never had any brake issues, sponyness, lock-ups, NOTHING
The manager did inform me on Monday, along with the gas leak fix; that the break lines were "dry-rotted" and needed to be replaced. I told him I wasn't concerned with the brakes, they worked fine I just wanted the gas leak issue dealt with 1st.
I believe the lines were pulled/disconnected and never refilled/bled because I declined service
It was an extremely dangerous situation to allow a customer to leave without any brakes.
Also I refuse to believe the break fluids all leaked out in the 36 hours the shop had the truck.
The brakes had absolutely no issues, NOTHING before I dropped off the truck and I drive the truck of a fairly regular basis
The fact the shop manager expects me to believe that the breaks suddenly, overnight all leaked out after YEARS of not having break issues is insane
Upon talking to the Cherry Hill manager and a customer service rep on the phone its clear they'll do nothing.
The Goodyear Customer service rep just mimicked exacly what the shop manager told me
The CS rep actually told me "Sir, your truck is 30 years old" as if thats a good reason to not bother them with the damage they did to my brakes, also the truck has less than 70K mikes and is in exceptional condition
I'm floored by the ineptitude and cavalier attitude of both the individual shop as well as the national customer service personnel
