May, 2010
How did our trip to
fedup
adelanto,#2Consumer Comment
Wed, May 30, 2012
I too have had dealings with this company but its located in Victorville, Ca, and even spoke to this same person as mentioned above in the response and had no results....just excuses after excuses and unprofessional treatment by the staff and the above mentioned rep ...I am all for resolving the matter and even called to the Daimler Chrysler Corporation to inquire on what I was told by this very person above said " in my 31 years of service I have seen things like this and its not our fault it was a manufactures defect because the oil pan is aluminum and the drain plug is steal", and what I was told by the Chrysler corporation that they never heard of that, and its discerning to them someone would spread false statements about them... now however they have offered to fix it if I buy the replacement oil pan they will put it on, I would not have to buy a replacement if they didn't mess it up to begin with !! and really I would not be back there anytime soon !! they are unprofessional and protect there own, its unfortunate that people like this are doing business, and further more they should apologize for their lack of respect for their customers...they talk down to women, hopefully in the future they can learn the words respect and treat people with such...its a place of business not a place to treat people how you wish, your superiors should be involved but due to the fact everything's on the hush hush with you and you refuse to have anyone else get involved they may never know !! but hopefully this helps another person out there not get taken advantage of ...thank you...
Certified Tire & Service Centers In
Riverside,#3UPDATE Employee
Tue, March 15, 2011
In introduction, my name is Dan Schoof. I am the Customer Service Manager for Certified Tire. First, We would like to apologize for our customers poor experience. We did not intend for them to feel this way. We tried to get the customer out quickly the first day Sunday May 2nd. It was late in the day approximately 12:47 pm, we close at 4:00 pm. Unfortunately what was thought to be only a broken fan belt turned out to be a locked uo a/c compressor. It was too late in the day to get price or availibilty, so the customer was told we would be abvle to get the information the nexdt day Monday 5/3. We got the info and found that it would not be able to receive the part until Wednesday 5/5. the customer was given a price and date of completion and authorized the repair. Situations beyond our control caused the part not to be delivered until Thursday May 6th. The part arrived and it was installed. It was found at this point that there was an electrical problem with the power source to the a/c compressor. The customer was informed that the belt would now turn and there would be no overheating. They inform our staff that they had recently purchased the motorhome and would take it back to the plaace purchased to see if the electrical problem would be covered. Our locaation manager adjusted the price of the a/c compressor, reducing the price by $223.00 for the extra day of waiting. We do apologize for the extended days wait, but it was beyond our control. We feel that we fairly compensated the customer by reducing the price of the compressor.