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  • Report:  #1334048

Complaint Review: Google Adwords - Internet

Reported By:
Rito - California, USA
Submitted:
Updated:

Google Adwords
Internet, USA
Web:
adwords.google.com
Categories:
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Hi,

I just want to make everyone aware that that google adwords advertizing services can wipe your bank account clean, without you even knowing.

When you signup for your google adwords account it asks for your payment information and then you sign up for a advetizing plan for a daily amount, I choose $10 in my case.

I was just testing google adwords hooked by a $100 dollar credit cupon they offer. I sighed up so I could use their $100 credit and test it out. After using up the $100 credit I disabled my ad. Six months latter I found out that my bank had been wipped clean by google adwords. Luckily for me this was a emergency fund account and had only less then $1,700 and google adwords pulled over $1,600 from my bank account, it could have been much wose! Since in my mind this was an inative bank account I was not checking my electronic online bank statements to realize that google was ripping me off every month.

 

I called google Adwords to complain and talked to managment a few times. They were not able to remove my charges because they could not verify that I had pause my advertizing. I thought I deactivated my ad, but something went wrong and it was not properly deactivated.

Google adwords claims I never diativated my ad, so they will not give me a refund or credit.They could see that there was no activity in account for over 5 months. I never returned to google adwords because I thought I had deactivated my ad, but this was not enought for them. I told them that the website I was erroneously advertizing was dead, they still don't care. The month I deactivated my account I only had a $190 charge and every other months it was around $300, so to me that shows that I did deactivate my account. By now google adwords has added a new code to deactivate an ad, they have a pause and play option and they could not tell by the logs that I had ever paused my ad.

Bottom line, you have to be extreamly careful, if you accidently do not properly pause your add you will be charged for an infinite amount of time and they will not re-inburse you, this could cause you thausands or more if you have the buget in yoru bank account.

Google Adwords failed to send me a montly bill to make me aware of the charges. They could have easily send me an email every month with the charges and they would have made me aware that my ad had not been deativated. I believe that they should be responsible for sending a monthly charge statement but they don't believe they need to sending a monthly bill. I think they are wrong and I would love to have an attorney file a class action lawsuit for unethical bussiness practices. You can not just grab some ones credit card or bank info and charge them indefinitaly with out even sending them a bill with charges.

 

If there is an attorney that believes that google adwords is doing wrong and willing to make a class action lawsuit at no cost to me, please contact me or reply to post.



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