- Report: #648226
Complaint Review: GotPrint.com - Burbank California
Reported By:
Mandy -
San Antonio, Texas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
GotPrint.com
7625 San Fernando Rd. 8B. Burbank, California, United States of America
Phone:
1-818-252-3000
Web:
www.gotprint.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
GotPrint.com ripped me off, took my money, gave me wrong product Burbank, California
I ordered business cards from gotprint.com. I paid extra shipping to have them here by a certain date.
When they showed up the front side was correct, but the back side had another company's card on there. I emailed them 4 times before I got a response.
They told me I would have to spend even more money out of my pocket to send back 25 samples of the cards so they could see that I wasn't lying I guess. I sent them pictures of the cards to show that it wasn't the same as I what I ordered.
They said that I still had to send in cards and that they wouldn't pay for me to ship back what they had messed up!
1 Updates & Rebuttals
GotPrint
Our Response
#2UPDATE Employee
Wed, April 17, 2013
Hello,
This seems very unusual and we would never do such a thing, as we compensate our customers anytime the wrong order is sent to them (which happens rarely, but it does occur once in awhile, as mistakes do happen). If a mistake or misunderstanding was made on our end, we will certainly fix it. Please provide us with your order number so that I can follow up to ensure you are compensated properly.
Thank you.
