- Report: #1138787
Complaint Review: Grand Adventures - Winter Park Colorado
-
Author Not Confirmed
Why?
Grand Adventures
115 Parry Peak Way, #400 Winter Park, 80482 Colorado, USA
Phone:
1-970-726-9247
Web:
http://www.grandadventures.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Grand Adventures Poor customer service and horrible cancellation policy Winter Park Colorado
I'm super unhappy with their cancellation policy. I made a reservation on line several weeks in advance and when I had to unexpectedly cancel it with MORE than 48 hours notice I was billed 15% which amounted to over $100.00. I complained and was told this was their policy and they were keeping my $100.00. BE AWARE if you make a reservation online that you agree to give them 15% of your total rental if you cancel for ANY reason. This is such a ridiculous policy. How can they charge money for absolutely zero services provided. I would NEVER use them in the future !!!
2 Updates & Rebuttals
Duane
Portland,Oregon,
You must work for the company
#2Author of original report
Tue, April 15, 2014
Why would you accuse me of cancelling on a whim? You have no idea of my circumstances and this is the type of response I would expect from someonee that worked at Grand Adventures. What ever happened to the customer being right? Grand Adventures are only looking out for themselves and don't care about their customers.
Tyg
Pahrump,Nevada,
because....
#3General Comment
Mon, April 14, 2014
Just because YOU dont see them doing work doesnt mean that work isnt being done. Part and parcel of that 15% is to discourage consumers like yourself from cancelling on a whim. They COULD have used that room for someone else. YOU have not been ripped off mainly because YOU AGREED to this when you made the reservation.
