Arthur
Pine Bush,#2Consumer Comment
Sun, February 25, 2007
Reading the many rip-off reports against Grand Crowne showed me that all complaints were the same as mine. It is interesting that people paid anywhere from $2500 to $9000 to buy a membership. I never received a reply from Grand Crowne until I filed a complaint with the BBB of Springfield, Mo. The reply contained as many lies as their presentation. I have filed complaints with the BBB, the Attorney General of Mo., AARP, Consumer Response Center, Federal Trade Commission, and filed a report for a class action suit. I continue to write to agencies in Branson telling them how much we loved their city but will not return as long as Grand Crowne is in operation. The contract we signed gave us three days to cancel. However, as in many other cases, I could not get into the site as it rejected my login and by the time I received assistance to sign on it was too late to cancel. I ask you help in filing as many complaints as you can with every agency. If we do nothing more than help others not to be taken in by Grand Crowne all efforts will be worthwhile. It is time for Grand Crowne to stop fleecing America. Don't give up.
Brad
Frisco,#3Author of original report
Fri, February 23, 2007
Filed a complaint with the BBB Online and recieved a response from Grand Fraud. Good Ole Sherry sent yet another well written letter probably formatted by a lawyer or paralegal along with the copy of the original contract that we signed and initialed. You all know the one that I am talking about, but she swears that there is no record of anyone ever sending out a relinquishment form in the past. I guess we must have dreamed the whole ordeal. Anyway. Her form letter responding to the BBB complaint kindly stated how sorry that she is that I was displeased with the services provided by Grand Crowne and that she doesn't take my complaint lightly. However; she sees no reason to refund any monies or the like nor does she find cause to cancel my contract at this time because she feels that Grand Crowne has kept up with their contractual obligations. Does any of this ring a bell with any of you reading this? Sounds kind of like a broken record huh? I'm kind of confused because I just sent in a contract relinquishment form via certified mail that was signed and notarized. When I recieved the relinquishment form it was accompanied by a cover letter signed by none other than Sherry herself stating that as soon as the signed and notarized form is recieved, that the contracted would be processed for cancellation. Got the recipient voucher in the mail on 02-21-07. This indicates that Grand Crowne recieved the signed and notarized form correct? Well that means that the contract, according to Sherry, is now being processed for cancellation. I thought that Sherry sent me a letter stating that she finds no cause to cancel my contract. Then why is it that I have sent in a signed and notarized contract relinquishment form? Is it me that is confused or Grand Crowne? Either way... I've done my part and I've done it in accordance with their guidelines. If they want to report me to collections for past due fees and membership dues that they feel I owe then go right ahead. Don't really care anymore because they already got their $2400 for their bogus worthless membership. It's just one mark on an otherwise flawless credit score.
Brad
Frisco,#4Author of original report
Mon, February 12, 2007
I recieved the second contract relinquishment form from Sherry at Grand Crowne Travel Network 2 days ago. The cancellation form was another legally binding agreement that obligates me to pay all membership dues, late and administrative fees (totalling $433.00) upon signing it and having it notorized. I called Katy today, a friendly service rep at Grand Crowne, and she informed me that her director stated that they are waiving all of the membership dues and late and admin fees because it was their mistake that the first cancellation request was not processed. I then requested that they send another amended cancellation form because I didn't feel comfortable signing the current form as written because I felt that it obligated me to make payments that I didn't owe. She again politely ensured me that it does not obligate me to make payment and that she is documenting everything that is being told to me by her and her director and reassued me that all dues and fees would be waived and that they would not seek any action to make collection on those or any other dues and fees in the future. I am amending the contract myself and making additional notes to the contract regarding the membership dues and fees that Katy and I discussed today prior to having it notorized. I was informed by Katy that by signing this contract I obsolve my right to utilize and collect on the services promised to me by Grand Crowne and it also obsolves my obligations to Grand Crowne for all of the current and any future dues and fees that may arise. Although we feel that Grand Crowne owes us the cost of the membership due to the misrepresentation of their services by their sales staff, we are signing the contract and washing our hands of Grand Crowne Travel Network. For value based shopping to meet your travel needs I would not reccommend Grand Crowne to anyone. I do however suggest to Grand Crowne that they CLOSELY SUPERVISE their sales staff regarding their sales practices. One undisclosed day in the future an investigative reporter or two may be sitting in on several of these sales seminars to determine just how fine of a criminal line these sales people are walking. Thanks for your help Katy.
Brad
Frisco,#5Author of original report
Thu, February 08, 2007
If by chance you do plan to go to one of Grand Crowne's "sales seminars", don't fall for their line of garbage about selling you other people's memberships. In retrospect I laughed about it, but at the same time get red in the face out of anger. During our one on one unrecorded sales pitch, our salesman got stuck because we outright refused to pay $8000.00 for a membership. The bald guy that performed the formal "recorded cover your a*s" presentaion came over to our table upon the salesman's request. The bald guy then tells us, in a whispering tone of course, about a poor little widow who lost her husband in a combat operation and needed to get rid of their membership so he could sell us her membership at the price of her remaining balance. That's great! Let's profit off of the notion of United States Soldiers that died protecting the liberties and freedoms of these crooked salepersons! They should be incarcerated for their criminal misrepresentation of the services allegedley provided by this company. You people are a disgrace to this country!