Frank Pay
New York,#2Consumer Comment
Fri, June 12, 2015
In my opinion this is a nice resort, unfortunately they are liars and thieves. You have to stay away from them and their
timeshare presentations, don't make the mistake to go just waiting for free stuff!!
Be careful! I was scammed too, 2 years ago, and it's been a nightmare for me. I was reading some articles about this
fraudulent resort and they really helped me to understand a few more things.
Take a look at these, maybe you found something of help:
http://www.timesharescam.com/blog/51-mayan-palace-timeshare-scam/
http://www.timesharescam.com/timeshare-complaints-resorts-black-list/3-mayan-palace-timeshare-complaints/
Don't give up on communicating to others what this people is really doing, we cannot let them to keep robbing people.
Good luck!
margaretsims90
Alabama,#3Consumer Comment
Sat, January 10, 2015
Before you purchase, you need to think carefully how you will use it in your life, and if you have the money to spend; take your time and don´t make any commitments on your first visit. Also, don’t forget to do an internet search on the company, and if the company is legit they will let you come back another day if you wish to make de purchase.
Thousands of people every year fall victim to fraudulent timeshare sales practices and timeshare scams while vacationing in Mexico. The sales teams have carefully crafted and proven techniques to close sales, and are very skilled in ensuring that potential clients become timeshare owners.
Jennifer W
Hayward,#4REBUTTAL Individual responds
Mon, January 27, 2014
Charles
Suffolk,#5Consumer Comment
Mon, June 03, 2013
We recently were taken by Vida as well. We were NEVER informed of the 5 day cancellation policy, otherwise we would have after reviewing the documents. They never informed us of the additional fees required for Vida weeks for booking which were not mentioned in the contract, nor the $99 per year for the advantage week which was a part of the deal as well. In addition, we were sold a sub par property which we were only shown a room diagram of with no actual pictures of the property displayed. I were mislead and never fully informed of the additional fees required and that there is no guarantee of being able to use the weeks purchased.
We will actively purse cancellation of our contract based upon misrepresentation and fraud with nondisclosure of the 5 day cancellation policy. It appears from the multiple postings that legal representation will be necessary with multiple firms available who are familiar with similar issues and have successfully had contracts terminated.
janie78j
Hayward,#6General Comment
Mon, May 27, 2013
Timeshares are generally sold in a high-pressure environment (Mayan Palace Timeshare presentations are particularly known for that) and most advantages the sales people tout are illusory. You are promised a cheap vacation for the family, but you probably can rent a similar unit for less. You are told you can swap your unit in other parts of the country for the same quality. However, you may not be able to arrange the place and time you want. By contrast, if you rent, you can select any location when you choose. I think you'll be interested on reading this article from Mexican Timeshare Solutions about Mayan Palace:
-It's every customer's right to be educated-
Terry
Hancock,#7Consumer Comment
Fri, September 21, 2012
My wife and I attended a similar sales presentation in August 2012. Let me say, first of all, that we were already owners at the Grand Luxxe/Vida Vacations (same company as Mayan Palace/ Grand Mayan, Grand Bliss). We attended an owner's update. We were enticed by a similar verbal promise that if we were to double our ownership weeks, we would be able to rent any unused vacation weeks at the rate of $2,600 per week plus the maintenance fee of about $1,200 per week. We were assured over and over again, verbally, that this would be the case. Of course, when the paperwork came, we had to sign off that no such assurances were made.
Upon return to our timeshare unit, we researched the rental issue and concluded that there was virtually no chance an unused vacation week could be rented out for that kind of money. After full consideration, we rescinded the contract within the 5 day grace period by certified letter, return receipt requested, to the address specified in the contract. Interestly, at the closing, Vida Vacations offered to ship the paperwork to our home so that we would not have to carry it with us. If we had done that, we would not have had the information necessary to rescind the contract.
We should have known better than to sign the new contract to begin with. Anything that sounds too good to be true is too good to be true. You can never rely on the verbal assurances of timeshare sales people. If it isn't in writing, it isn't true. Fortunately, we successfully rescinded the contract and our deposit was returned. The Mayan/Grand Luxxe property is exceptionally nice. I just wish the sales staff would let the property speak for itself and not resort to lies and other fabrications to push sales.