TeresaSantos
Hayward,#2Consumer Comment
Fri, April 11, 2014
Mayan Palace timeshare sales tactics are hardcore and they will tell you anything you want to hear to get you into the contract and keep you in contract with them. Most of the scams being committed by the Sales representatives is that they don’t let their buyers know they have a 5 days cooling period if they wish to cancel; instead, they repeatedly tell they buyers once the contract is being sign there is no cancellation period. Mayan Palace sales representative also offers a trade-In, letting the buyer believe that Mayan Palace is going to take their other timeshare and sell them for them and deducting the cost of their new timeshare with Mayan Palace, but at the end you end up owning two timeshares and payments due for Mayan Palace turning it into in a double scam
IsabellaP
Miami,#3Consumer Comment
Thu, August 29, 2013
We bought it in 2010 and we stayed for the first time in 2012. Mayan Palace Nuevo Vallarta--just trying to learn what's new with the company turns into a timeshare presentation! Pushy, pushy people trying to sell us more time when we have more than what we can use. It never last 90 minutes, even when they know that we won't buy. The last time, a woman kept telling us that we better buy now so we won't have to pay the five years of maintenance for improvements. I think that car salesmen are saints after dealing with these people! I want nothing more to do with these mega resorts because all they do is lie!
J Garcia
Puerto Vallarta, MX,#4REBUTTAL Individual responds
Mon, August 05, 2013
As an individual directly mentioned in this complaint, I would like to make a few items clear as referenced above in compliance with the agreements outlined between the member and Company.
First, as indicated above, the member´s issue was satisfactorily resolved. The purpose of this posting is to clarify the information provided above as it relates to Joshua Garcia. This posting makes no reference to the company or any other individuals listed. For the sake of clarity, the statements below will be made factually and may be supported by contacting the individual companies directly.
3. Fact: The Grand Mayan does have a higher trading power than Mayan Palace. In fact, to better prove this, members may use The Registry Collection (the exchange company associated with Grand Mayan) to vacation at RCI resorts, utilizing the highest exchange power available.
4. Fact: Holiday Systems International (HSI) is an exchange company which can access resorts in RCI and Interval International.
6. Fact: Breakaway weeks are a benefit issued through HSI and average $650 per week, depending on the size unit. Vida Weeks ranged from $199-$699 usd per week, since the time of this complaint, that fee has been modified to $299-$799 usd, based on a 6 month reservation window. Vida Weeks are exclusive to Vida members and offered by San Fransisco Exchange.
13. Fact: There is a 5 day right of rescission in Mexico. Any cancellation request beyond 5 days can result in the loss of a deposit for any member at any resort in Mexico.
J. Garcia
VC32
Hayward,#5Consumer Suggestion
Fri, March 15, 2013
I've heard of many clients of Mayan Palace that have complained that when they go to cancel within the 5 day period, they tell them that their deposit is non-refundable, and they are then persuaded into a downgraded membership. This is an article from Mexican Timeshare Solutions about how mayan palace timeshare scams are being committed and how to get out of them:
http://www.timesharescam.com/blog/51-mayan-palace-timeshare-scam/
gm
Canada#6Author of original report
Mon, July 16, 2012
my issues with the grand mayan have been satisfactorily resolved.