- Report: #372332
Complaint Review: Gratefulbuys - Redondo Beach California
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Author Confirmed
Why?
Gratefulbuys
2110 Artesia Blvd, Ste B 465 Redondo Beach, 902783073 California, U.S.A.
Phone:
866-707-1408
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
Gratefulbuys.com Watch the hidden shipping/customs costs. No verification from order desk. No customer satisfaction. I have been denied my items or refund of cost. Redondo Beach California
I ordered smokeless ashtrays from this business. There have been previous shipping issues. Business admits glich in shipping screen on website from previous order. Beware!!!!!! On July 4th, I put in order through paypal and never received order because of extra custom charges not indicated on website or verified by business. Paypal will not help. Business will not refund my money or reship order. Business offers no indication to customers, internationally, of border customs charge over and above prepaid shipping. Customs charge same price as prepaid shipping. UPS states business shipping incorrectly to give more cost to the customer. This is a hidden cost. Business would not receive returned order as I wouldnt pay custom costs, but instead gave the right away to UPS to abandon (destroy) order without notifying myself, the receiver. I have been tracking order to date and found this out later from UPS. Business states since they dont have returned item cannot refund moneys paid back. I dont have the money refunded or the product and business has cut me off with respect to negotiations. They state on their website "your satisfaction is our highest priority". I believe it is quite the opposite.
Elisabeth
Hamilton, Ontario
Canada
Elisabeth
Hamilton, Ontario
Canada
2 Updates & Rebuttals
Brendon
Redondo Beach,California,
U.S.A.
CUSTOMER'S SOUR GRAPES OVER REFUSING TO PAY CANADIAN DUTIES!
#2REBUTTAL Owner of company
Mon, November 24, 2008
Elisabeth purchased the smokeless ashtrays and choose UPS as the carrier. She lives in Canada and in the past has purchased using USPS as the carrier, which tends not charge duties as frequently as UPS. When the ashtrays arrived, she refused to pay duties!! She tried every way possible to deny responsibilty but as everyone knows, (and as clearly spelled out in 'Customer Service') if duties are charged by your country they are always the responsibility of the recipient, not the shipper. Elisabeth tried to make us pay for her Canadian duties which we obviously don't do. At this point in order to have the shipment returned back to us due to Elisabeth's refusal to pay duties, we would now have to pay for the return shipment from Canada back to us. We went so out of our way to accomodate her, that in lieu of the fact the Canadian duties charged were entirely her issue, when UPS destroyed the merchandise because of her continual refusal to pay the duties, we sent her another package USPS FREE OF CHARGE!! We believe the customer is always right and accomodated her as such, in light of the fact that she simply didn't comprehend that international customs and duties are not the responsibility of the shipper. Brendon Miller CEO Gratefulbuys.com
Elisabeth
Hamilton,Ontario,
Canada
Gratefulbuys - California - smokeless ashtrays
#3Author of original report
Sun, November 09, 2008
All has been rectified as customer service prevailed. I eventually received the original shipment with a further cost of $9 U.S. for shipping of same. I am satisfied with the outcome.
