- Report: #366778
Complaint Review: Great Clips - Fairview Heights Illinois
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Great Clips
Pontiac Plaza Fairview Heights, Illinois, U.S.A.
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Great Clips- Refused to accept responsibility for bad perm Fairview Heights Illinois
I have long, thick hair and in the past when received perms, the stylist used 2-3 boxes of perm solutions. I went to Great Clips and the first stylist used only 1 box of perm solution and after a few days, I washed my hair and my curls went flat! I went back to the salon a week from the first perm and the assistant manager who saw me the first time, asked me what happened to my curls. I explained that I waited a few days to wash my hair and the curls were gone. She asked me if I wanted her to redo the perm free of charge and I said okay.
She redid the perm, wrapped my hair in a slightly rod and used only 1 bottle of solution. Both women stated my hair was thick and that I had alot of it. I asked her if she should have used more than 1 bottle of solution, she said no.
I went home and waited 3 days to wash my hair and a few days later, my hair lost most of its curl when I ran a pick through it. I explained to them that I used John Freida frizz ease for curl shampoo and conditioner and I purchased the Curl Life from them. Without the curl life product, my hair would be flat. I paid 75.00 for my perm and the assistant manager said that she did a good job on my hair and that it was probably from my shampoo and conditioner. They will not work with me in resolving this issue by refunding me money back.
I went to JCPenny Salon and they looked over my hair, recut it, and told me that they would have used 2 or more boxes on my hair as well. Now I have to have it deep conditioned and Great Clips is not willing to accept responsibility now. The assistant manager stated that perhaps I might not be a good candidate for a perm.
Tango34
OFallon, Illinois
U.S.A.
She redid the perm, wrapped my hair in a slightly rod and used only 1 bottle of solution. Both women stated my hair was thick and that I had alot of it. I asked her if she should have used more than 1 bottle of solution, she said no.
I went home and waited 3 days to wash my hair and a few days later, my hair lost most of its curl when I ran a pick through it. I explained to them that I used John Freida frizz ease for curl shampoo and conditioner and I purchased the Curl Life from them. Without the curl life product, my hair would be flat. I paid 75.00 for my perm and the assistant manager said that she did a good job on my hair and that it was probably from my shampoo and conditioner. They will not work with me in resolving this issue by refunding me money back.
I went to JCPenny Salon and they looked over my hair, recut it, and told me that they would have used 2 or more boxes on my hair as well. Now I have to have it deep conditioned and Great Clips is not willing to accept responsibility now. The assistant manager stated that perhaps I might not be a good candidate for a perm.
Tango34
OFallon, Illinois
U.S.A.
3 Updates & Rebuttals
hunsa
Utah,Virgin Islands (US)
Hm...
#2UPDATE EX-employee responds
Sat, May 21, 2011
Granted they should have used more than one bottle of solution in your hair, but my question is, How big were your perm rods? That could have something to do with it too. I know you think John Freida Frizz Ease is a good product, but it's not. It's low quality and can damage your hair even more. Curly hair is tricky, especially if it's an artificial curl. You need to find product that works for your curl, as there are many to choose from.
ash123
United States of Americashampoo matters
#3UPDATE Employee
Mon, May 02, 2011
What kind of shampoo and conditoner you use does matter! We tell you to try the stuff on our selves because it works!
Tango34
OFallon,Illinois,
U.S.A.
Great Clips Update
#4Author of original report
Sat, August 30, 2008
As of a few days ago, the owner of Great Clips phoned me and stated that he would mail me a check for the full amount of the perm that I received. And that I was no longer able to receive a perm there ever, but I could go in and have my hair cut. I am still waiting for the check to come in.
