- Report: #560182
Complaint Review: Green Dot Card - Internet
Reported By:
Steve -
Fort White, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Green Dot Card
Internet, United States of America
Phone:
Web:
mygreendot.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Green Dot Card Does not refund money or answer phone. Internet
I was given a $200 card as a gift. After reading their terms, I called and asked for a refund. They said they would mail it to me. It's now over six weeks later and have not received a check. Calls to customer service are answered by an auto attendant. It says the card number is not valid, call back when I have the right information. Cannot get through to a live person. Very frustrating. There are plenty of VISA or AMEX gift cards out there. DON'T USE GREENDOT.
2 Updates & Rebuttals
Steve
Fort White,Florida,
USA
Received refund from GreenDot
#2Author of original report
Wed, February 10, 2010
Today I received a full refund including the cost of purchasing the card. I am satisfied with the resolution. A couple of notes. First, don't try to use the 800 number to contact them. The toll corporate number seems to work. Second, it was explained that these are not gift cards. My friends thought it was. They said better packaging now explains that.
Green Dot
United States of AmericaCompany Response
#3UPDATE Employee
Mon, February 01, 2010
We truly apologize for the inconvenience. Green Dot wants to make sure you receive a full refund so you can enjoy your gift. Please email us at [email protected] for immediate assistance. Be sure to include your name and a phone number we may reach you. We would also like to clarify that Green Dot Prepaid cards are personalized reloadable financials tools that by law require customer identity verification and are not gift cards. We have done our best to communicate this distinction to our customers on our new card packages.
