- Report: #1176640
Complaint Review: Green Dot Corporation - Nationwide
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Green Dot Corporation
Nationwide, USA
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Green Dot Corporation I purchased a Green Dot moneypak,went to load it on my prepaid debt card and the moneypak said insufficient funds. I've been back and forth with green dot for almost 2weeks trying to get my money back.The store i purchased it from Pilot Travel Center in Des Miones,IA. stated they loaded it on the moneypak,the transaction was sucessful, green dot stated it was not loaded. I've been bounced back and forth between these two companies.blaming each other. I just want my money back! Des Miones,Iowa Nationwide
I purchased A Green Dot moneypak from Pilot travel center on 8/29/14 for $200. I went to load it on my prepaid debt card. The moneypak stated it was insufficient funds. I contacted Green dot as well as pilot.I've been bounce back and forth between these two companies for almost 2weeks.pilot said the transaction went through.Green dot said it didn't.So where is my money?Nobody seems to know.Both companies have been very unconerned with my issue.Green Dot stated they were closing my case because they never recieved my money from pilot.Pilot told me they could not help me because the transaction was sucessful.I'm a single working mom with a special needs child,I can't afford to just give away $200,nor just sit and let many more people like myself be fraud without speaking up and out.Pilot Travel center should be ashamed of themselves. I spoke to many Truck Drivers whom has been fraud the same way,trying to send money home to there loved ones. My pray is that someone will read this story and help put a stop to Green Dot as well as pilot!
1 Updates & Rebuttals
Green Dot Corporation
Monrovia,California,
Green Dot Corporation Response
#2UPDATE Employee
Tue, September 16, 2014
We apologize for the experience. If you had an issue with a Moneypak you purchased, you can find support at https://www.moneypak.com/Help.aspx. Just go to the file a dispute link and make sure to submit any requested documents so we can review and help resolve your issue. -Green Dot
