J''s sister
BALTIMORE,#2Author of original report
Wed, April 18, 2012
Of course the tax refund was MINE and the cards were both in my name! I even sent copies of my 2009,2010 taxes to show I always split my refund in half. I sent a NOTARIZED LETTER AS WELL. As in notary republics are sworn in the courts by judges to be honest right? So if I sent a NOTARIZED statement and had to show my gov't issued ID this should have shown that I was who I say I am. I had to send them a copy of my lease, my court papers ,a utility, my social, the only thing I havent been asked to send and RESEND BY THE WAY 5 TIMES EACH FAX, WAS MY DNA.
Tonight I was put on hold for 40 minutes by the actual RESOLUTION DEPT to be conveneiently hung up on and then when I called back got the message to "leave a message and you will be called back within 2 HOURS"...YOU WOULD THINK THE sr rep THAT LOST MY CALL WOULD CALL ME BACK IF IN FACT THEY WERE EVER EVEN REVIEWING MY FILE during any of the 40 min I was on hold since my phone number is in the file, right? So then I call again to the number on the card and I can almost swear the 'supervisor' that took over the call was the same lady I spoke to earlier and lastt friday that has yet to return my call.
I got the same line again " we will email the updates and your request to our RESOLUTION dept and someone will call you back tomorrow".
When I asked for the rep that left me his extensionand name 'SARO', they told me he was not available. What does that mean? Is he off, is he on another call? Does he still work here?
Come one now. Something has to give. NOBODY HAS RESPONDED TO MY EMAILS I SENT THE LAST 48 HRS. NOBODY! So to anybody encouraging or posting a supposed direct email or phone number, that is CRAP TOO!
Ken
Colorado,#3Consumer Comment
Wed, April 18, 2012
They will NOT make a tax refund to the card unless it is in the taxpayers name and if a joint return is filed, the card must be in the same names. Have you checked this out?
You should be able to read the rules at the IRS website. This happens to people EVERY year