- Report: #548740
Complaint Review: Greendot Prepaid Card Services - Morovia California
Reported By:
Orlando -
Atlanta, Georgia, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Greendot Prepaid Card Services
605 East Hunnington Dr. Ste 205 Morovia, 691016 California, United States of America
Phone:
866-871-2415
Web:
www.greendotonline.com
Categories:
Business Rating:
(0)
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Greendot Prepaid Card Services transferred my money to other cards and will not return it Morovia, California
On Nov 20th 2009 I went to CVS and purchased 5 money pack cards. I loaded $500 on each. When I went to load the money onto my mastercard I realized that two of the numbers were missing on 3 of the 5 cards which made them unusable. I called it in at asked if there was a way for them to load it anyway or if we could cancel these and send me more.
I was given incident numbers and said that I would receive a call. That night I got a call saying that it was under investigation and should be resolved within 24 hours. No one called me back so I called the next day and the day after. By Monday I still hadn't received a call back. This time when I called, the person said that funds on one of the money packs had been transferred to another card. I would have to fax the front and back of the money pack along with the receipt for that one.
Being proactive I went ahead and faxed all 3 of the money packs in question and the receipts on Nov 24th on the 25th I get a call from Ms Lynn. Who was extremely hostile. She called and asked me why I purchased the money packs and what I was planning to use the money for. I didn't see how this had anything to do with anything but I told her. I was recently unemployed at that I had dissolved my 401k and I was going to prepay my rent and bills a few months ahead so that I could survive on unemployment. She then told me that I couldn't have loaded that much on one card at once anyway. I responded that I was unaware of this but regardless my money should still be on the money packs until I do load it. She said well it's still under investigation and she will get back with me. I never heard from her again.
I had to go home to KY for Thanksgiving with $1500 hanging in the balance hoping that it would be resolved any day. I called repeatedly on the 27th I was told that the funds on the other two money packs had also been transferred to other cards. I was livid. I couldn't understand how I can't use the money packs but somehow they were being used. They said that it should be resolved by Dec 1st. On Dec 1st I got credit for $500 and was informed that I needed to file a police report because Greendot was not liable for the other money packs. But said that after I file the police report they can get my money back.
So I called in a police report from KY. I called Greendot to give them the file number and was told that I had to fax a copy. I wouldn't be able to pick up a copy of the report for another week at central records. I began to panic I had to get back and pay my bills, I rushed back to Atlanta and spent every dime I had to cover bills through Dec. leaving me destitute. On Dec 13th I got a copy of the police report and faxed it. I was told that someone would call in 24 hours... no one called again and every time I called they put me off... this went on for a week....
Christmas was coming up and I really needed that money otherwise there would be no Christmas for my family. On Dec 21st I was told that I needed the Police Officer to subpoena the records, that the police report was to submit a request to reopen the case. The case would not be re-opened I would have to take criminal action against the recipient of my funds. And they can't release that information without a subpoena. Of course by now, the police officer was on vacation until after the holidays. Well this year there was no Christmas for my family. Thanks a lot Greendot.
I have no idea what to do next other than to do as advised. I could not understand why they just didn't put a hold on the money packs when I called in about them less than two hours after purchasing. In which case all of this could have been avoided. Even more, after all the evidence that I provided how they could allow another cardholder to keep my money with no proof of purchase or physical evidence. And how they are not liable for that decision.
When I asked if I could get an appeal on that decision they said I could file a complaint which has to be mailed to the Morovia, CA address. But at this point that was all I could do. I hate feeling this powerless and marginalized. I am not all able to lose $1000 of my money. I feel that a crime was committed by Greendot and that they should be held accountable.
I was recently told by a CVS employee that they had a recall on money packs in Nov. in their store because many of them were missing the last two numbers like mine were. She said maybe someone in Greendot stole the money and that I should file a lawsuit against their company. I thinks she's right.
1 Updates & Rebuttals
Orlando
Atlanta,Georgia,
United States of America
Thanks to Officer Pierceson of the City of Atlanta Police Dept.
#2Author of original report
Wed, January 13, 2010
On Thursday Jan 7th I finally got in touch with Officer Pierceson of the City of Atlanta who was the investigating officer for the Greendot case. I told him about the subpoena that was needed. He said he would follow up on Monday Jan 11th... low and behold I get a call from Greendot with him on the line because they said they couldn't give him information without me on the line so he made them do a three way call.
He grilled the woman about how they were treating the victim (me) and also how they could not be liable when it was reported on the same day but they allowed the funds to be transferred later. Regardless he was ready to pursue the subpoena but thought it was a run around tactic because transfers can be made from anywhere.
The lady on the phone put us on hold for 20 minutes as we talked back and forth... when she came back on I was told at that time that the decision had been made to give me $500 back but they were awaiting a receipt number for the card and that they were still investigating the other $500. I told her I had already faxed all the receipts and the money pacts. We were on hold another 20 minutes when she said she had located them and I will get credit. Officer Pierceson said well once I receive all of the money back I would no longer be the victim but if the decision is made to let the recipient of my money keep any portion of it then it would still be a crime and they need to contact him so he can pursue criminal action.
Today, January 13th, I had yet to get credit I called the number to inquire and said that there was no update on any credit. I was livid. I asked to talk to the person who was on the last call. Another 20 minutes on hold and he said he couldn't reach anyone. He said someone would call me back. I told him I would have the officer call again tonight. He asked if there was anything else he could help me with...I responded... in what way have you helped me... and hung up.
3 hours later I received a call from Ms Lynn who tried to exonerate herself in the process. And said she didn't have any information about the other two money packs which was a complete lie I sent them all at the same time, it was also noted on the account that she had claimed that Greendot was not liable for the other two cards, that was stated by multiple supervisors in the Loss Management Department). After having to listen to her excuses thinly veiled excuses, I was told that I would receive credit today. I just checked my account and I did.
I must honestly say that had it not been for Officer Pierceson being recorded on the call with me and grilling the agent , I don't think I would have gotten my money. It is a shame how far you have to go to correct a corporate wrong. But I am grateful that it is over and I can now go through the process of making up for missing Christmas with my family with belated presents. Thanks Officer Pierceson.
