- Report: #1074792
Complaint Review: Greendot - Monrovia California
-
Author Not Confirmed
Why?
Greendot
605 E Huntington Dr Monrovia, CA 91016 Monrovia, 91016 California, USA
Phone:
(626) 775-3400
Web:
https://www.moneypak.com/
Categories:
Business Rating:
(0)
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Greendot Unable To Use Valid Moneypak Card Multiple Times Monrovia California
On Friday, August 9, 2013, I purchased a Greendot MoneyPak card at CVS Pharmacy, 1301 N. Saginaw Blvd, Saginaw, TX 76179, Store #7603, XXXXpm, Reg #X, Trn#XXXX, Cshr#XXXXXXX for $60.00. At XXXXpm, I went into my Paypal account, clicked on the add money, clicked on greendot moneypack and was taken to your website.
I entered the moneypak # and the verification characters, it took me to the next screen to verify info, including the amount, all was correct, I clicked on fund account and the next screen said unable to complete transaction, I clicked on try again, same process and same results with the last screen saying error in processing Transaction, try again in 1 hour.
I have done the above multiple times, called your CS #, 800-473-3636, repeatedly, kept getting someone in Asia, could barely understand any of them, told everything from web issues to problem escalated to spending 35 minutes changing to multiple browsers, clearing all data, etc. Called Paypal, sent to their web division, they say it is on your website, not theirs. Your CS Rep says my card is fine and last time, they just had no idea.
I need someone to help me please. I would like to speak to someone in the UNITED STATES please. I would like TO CALL YOU.
I have emailed you at: XXXXXXXXXXX at greendot.com, have not received any reply yet.
Thanks
DLTX
2 Updates & Rebuttals
DLTX
Fort Worth,Texas,
FINAL UPDATE To: Original Report
#2Author of original report
Sat, August 17, 2013
Received a full refund today, including the original $4.95 fee, so in all fairness I was made whole.
I have waited from purchase date to now, a total of 8 days without use of MY money. After multiple phone calls, I was NEVER provided any kind of reasonable explanation as to why this happened. I define reasonable as anything other than my browser / computer is messed up, neither is the case, I online bank all but daily just fine.
As I have previously posted, NEVER, EVER AGAIN will I do business with this company, way too much hassle.
DLTX
Fort Worth,Texas,
UPDATE to Original Report
#3Author of original report
Mon, August 12, 2013
UPDATE: Spent the entire weekend trying to use the Green Dot MoneyPak card, same transaction fail error. Spent at least 1 hour and 45 minutes on the phone with their Asia Customer Service, THEY REFUSE TO TRANSFER YOU TO THE US. Finally got to talk to a Supervisor, FINALLY she agreed to issue a full refund including the fee paid for the card. Said it would take 10 business days, TWO CALENDAR WEEKS, to process and get to me. We will wait and see if they actually do refund, I have my SERIOUS DOUBTS at this point.
IF I do not get a refund as promised and on schedule, I will be filing complaints with the Attorney Generals of Texas and California and the Banking Department in the State of Utah, where their bank is located.
NEVER, EVER again will I do any kind of business with these people, DONE!
