Janet
San Francisco,#2Consumer Suggestion
Wed, March 01, 2006
Lisa, Brian's right. I would suggest you make your request in writing. They have to comply by law. I also suggest that at the bottom of your letter cc: your private attorney, and a copy to the BBB and Attorney General's office and send the letter certified mail with required receipt of signature. Keep the little receipt card with your copy. Forget about their apologies. It would be just bla, bla, bla anyway. Good luck!
Brian
Indianapolis,#3UPDATE EX-employee responds
Tue, February 28, 2006
Lisa Ask to be sent a complete payment history. That will show you the dates you paid and the months the payments were applied to. The compliance dept. has the automatic dialers set at no more than five time a day for harrassment reasons. The next collector that calls get the name and ask to speak to compliance on 3 way. if they say no make a report to the Attorney General if that doesnt stop the calls send them a certified cease and desist letter which says the only way that they can contact you is by mail.
Lisa
Hugo,#4Author of original report
Mon, February 27, 2006
This is a update to my previous report. I finally received the payment history but for the second time it was for the incorrect dates. The payment history I received was for October 2005 to current, and I asked (several Times) For the history from October of 2004 to current. We have also paid the total of $1,130.20 within a 20day time frame,we also did a defferred payment for February on the 18th of the month (this was supposta be done on the first week of January) and after doing all that we still received a harrassing number of calls starting on February 21st. The number of phone calls was stated in my first report. I do believe there is a law on how many times the can call. these people really need to get there act together. This is BY FAR THE WORST COMPANY I HAVE EVERY HAD TO DEAL WITH.