- Report: #20133
Complaint Review: Groupe Ecotherme & Guy Rioux - St-Eustache Quebec
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Groupe Ecotherme & Guy Rioux
330, boulevard Industriel St-Eustache, J7R 5R4 Quebec, U.S.A.
Phone:
514-990-1900
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Groupe Ecotherme & Guy Rioux Water coming in on all floors and the run around patching method St-Eustache, Quebec *UPDATE
My wife and I decided to have our dream house built by the Groupe Ecotherme and its owner Guy Rioux. However, a couple of months after we moved in, a rain storm occured and we noticed water seeping through the bedroom ceiling.
We contacted Mr Guy Rioux, who reassured us that it would be fixed soon. He sent someone to look at it and he did whatever and changed our ceiling. Well guess what? Winter comes along and another windy rainstorm and bang, water seeping through the ceilings on every floor.
Emergency phone call to Mr Rioux, who reassures us during an open house visit, we had provided him our house for future customers, that all will be fixed soon; raised floors, crooked patio door frames, obliterated ceiling, and so on. One week later, another windy rainstorm and double whammy, four liters of water our gushing down all over the place. Another furious phone call and here we go again, the run around.
We finally decide to call a building engineer who tells us that the house is built too low to the street, water is also coming into the garage and that there is a major water infiltration issue. We wait for three weeks for the report, no contacts from him during this time, which we send off to the Mr Rioux and Qualit Habitation (the warranty agency), and guess what? Has yet to dignify with an answer and guess what another rainstorm and bring out the wet suits and the buckets.
Finally, an employee shows up to fix or patch the problem. He tells us everything is now fixed, rainstorm, you guessed right again...the buckets. Now the water is seeping through the walls and I can only imagine what the hell is going on between them and will they fix it...unknown. But they say they will try again tomorrow, without replies to other grievances and since he is busy selling to others, he does not seem to care, having his secretary contact us instead of talking to us personnaly.
Hopefully, they will fix everything to our entire satisfaction, but I would not hold my breath. However, I have contacted the agency and I shall keep you posted on the issue. All I can tell you, and others have probably said the same, beware of wolves wearing sheep's clothing, because once Mr Rioux has his money, you have a very uncomfortable back seat.
James
Laval, Quebec
We contacted Mr Guy Rioux, who reassured us that it would be fixed soon. He sent someone to look at it and he did whatever and changed our ceiling. Well guess what? Winter comes along and another windy rainstorm and bang, water seeping through the ceilings on every floor.
Emergency phone call to Mr Rioux, who reassures us during an open house visit, we had provided him our house for future customers, that all will be fixed soon; raised floors, crooked patio door frames, obliterated ceiling, and so on. One week later, another windy rainstorm and double whammy, four liters of water our gushing down all over the place. Another furious phone call and here we go again, the run around.
We finally decide to call a building engineer who tells us that the house is built too low to the street, water is also coming into the garage and that there is a major water infiltration issue. We wait for three weeks for the report, no contacts from him during this time, which we send off to the Mr Rioux and Qualit Habitation (the warranty agency), and guess what? Has yet to dignify with an answer and guess what another rainstorm and bring out the wet suits and the buckets.
Finally, an employee shows up to fix or patch the problem. He tells us everything is now fixed, rainstorm, you guessed right again...the buckets. Now the water is seeping through the walls and I can only imagine what the hell is going on between them and will they fix it...unknown. But they say they will try again tomorrow, without replies to other grievances and since he is busy selling to others, he does not seem to care, having his secretary contact us instead of talking to us personnaly.
Hopefully, they will fix everything to our entire satisfaction, but I would not hold my breath. However, I have contacted the agency and I shall keep you posted on the issue. All I can tell you, and others have probably said the same, beware of wolves wearing sheep's clothing, because once Mr Rioux has his money, you have a very uncomfortable back seat.
James
Laval, Quebec
5 Updates & Rebuttals
Satisfactory Conclusion
#20
Thu, July 11, 2002
Well to my great and happy surprise, the Groupe Ecotherme and Guy Rioux have fixed all of our problems ahead of the 31 August deadline. My wife and I are very pleased of the outcome and have found that Guy Rioux was very cooperative in the end as he realised the extent of the damages and issues. It did take a lot of yealing, writing and complaining to achieve satisfaction, but nevertheless all is now well in Ste-Dorothee.
However, those other Quebecers who have faced heartless and worthless contrators should address their issues on the Rip-Off Report and not be so tolerant of incompetent and ruthless individuals as are so easily found in the construction industry.
All our thanks to the Rip-Off Report for allowing us to vent our frustrations and get some action done.
Cheers,
James and Catherine
Satisfactory Conclusion
#30
Thu, July 11, 2002
Well to my great and happy surprise, the Groupe Ecotherme and Guy Rioux have fixed all of our problems ahead of the 31 August deadline. My wife and I are very pleased of the outcome and have found that Guy Rioux was very cooperative in the end as he realised the extent of the damages and issues. It did take a lot of yealing, writing and complaining to achieve satisfaction, but nevertheless all is now well in Ste-Dorothee.
However, those other Quebecers who have faced heartless and worthless contrators should address their issues on the Rip-Off Report and not be so tolerant of incompetent and ruthless individuals as are so easily found in the construction industry.
All our thanks to the Rip-Off Report for allowing us to vent our frustrations and get some action done.
Cheers,
James and Catherine
Satisfactory Conclusion
#40
Thu, July 11, 2002
Well to my great and happy surprise, the Groupe Ecotherme and Guy Rioux have fixed all of our problems ahead of the 31 August deadline. My wife and I are very pleased of the outcome and have found that Guy Rioux was very cooperative in the end as he realised the extent of the damages and issues. It did take a lot of yealing, writing and complaining to achieve satisfaction, but nevertheless all is now well in Ste-Dorothee.
However, those other Quebecers who have faced heartless and worthless contrators should address their issues on the Rip-Off Report and not be so tolerant of incompetent and ruthless individuals as are so easily found in the construction industry.
All our thanks to the Rip-Off Report for allowing us to vent our frustrations and get some action done.
Cheers,
James and Catherine
Guy Rioux - Apparent satisfactory conclusion
#50
Wed, June 26, 2002
Well, it looks like all will soon be fixed and I must admit that my contractor surprised both my wife and I. He called upon a building engineer, whom we had previously called upon, to find and provide a means to fix the water infiltration. The secondary source of water infiltration was quickly found, as M. Ren Vincent B.Eng. is the Columbo of home inspections, and a solution provided. Guy Rioux also agreed to fix the water infiltration in the garage by adding an outside rain drain, as well as fixing the consequences of the water infiltrations in the house; flooring and ceiling. He will also fix opened joints, the roofing and other small issues. All should be completed by the end of August, or else the warranty corporation will follow suit.
Wherein the shower is concerned, Tapis Pro-fil, the Rip-Off Report should have an idiot sub-section for bozos like this one, has done another patch-up job, but if this one does not work and damage reoccurs within the next six months, Tapis Pro-fil will have to re-build the entire shower since it does not respect the spacing requirements for tiles.
However and this must be dully noted, all the work is not yet completed and that 10 months have gone by since we initially brought these problems to Guy Rioux's attention. Nevertheless, he is now willing to have the whole place fixed and we are confident that he will do so...but things do have the tendancy to go wrong in Quebec's construction industry; maybe some day the governments will forego on turning a blind eye to construction and enforce laws to avoid the build-it-and-run routine, which has not occured in this case, but has been the basis of too many horror stories. In the meantime, we wish to thank M. Beausoleil, M. Ren Vincent and M. Daniel Denis for their cooperation.
Guy Rioux and Qualite Habitation
#60
Fri, June 14, 2002
Guess what? The Guy Rioux Groupe Ecotherme have moved a little bit lately, but have yet to fix any of the problems that I had previously mentioned. We called upon the warranty company Quality Habitation to inspect our home and validate the claims we had against this incognito contractor, never calls, avoids contacts, well you know the spiel...cashed his 300 000$ check and bye bye, he is out of here. Anyways, he forsaw some bad stuff coming down the line so he asked an inspector to come in from Qualite Habitation, which is an association of contractors to protect contractors. They investigated our claims on the faulty shower (tiles), the water seeping in all over the place, the water coming in the garage because it is too low as opposed to the street and thus requires a drain, and the other little things so as disappearing roofing and guess what, Qualite Habitation came back with a report that basicaaly agreed with all the problems that were related to sub-contractors and none of those related to the contractor, water coming in the garage. Therefore, be weary of Qualite Habitation, but I will keep you all posted.
